Your AI Receptionist. Built for UK Stove Installers.

Yes. Wood burning stoves — dedicated wood-only appliances — multi-fuel stoves with riddling grates for smokeless coal, DEFRA-exempt stoves approved for smoke control areas, Ecodesign 2022 compliant stoves meeting EU emission limits, inset stoves fitted flush into the chimney breast, freestanding stoves on constructional hearths, double-sided see-through stoves, boiler stoves providing domestic hot water and central heating, and pellet stoves with automatic hopper feed. Brands including Charnwood, Stovax, Clearview, Hunter, Esse, Morso, Contura, Jotul, and Aarrow. The AI captures the stove type, kW output preference, brand if known, fuel type, and installation context — existing chimney requiring a liner, no chimney requiring a twin wall flue system, or inglenook fireplace requiring a register plate and closure.

Yes. Twin wall insulated flue systems — vertical through ceiling and roof, or rear exit through wall and vertical externally — for properties without existing chimneys. The AI captures the room layout, ceiling height, roof material and pitch, whether the flue route passes through a first-floor room or loft space, and any planning considerations for external flue visibility on listed buildings or conservation areas. Twin wall installations at £3,000 to £6,000 represent the highest-value stove projects because the flue system cost often exceeds the stove price, and the technical complexity requires HETAS-certified design and installation.

Yes. Flexible stainless steel chimney liners — 316 grade for wood only and 904L grade for multi-fuel — in 5-inch and 6-inch diameters, rigid twin wall liner sections, pumice liner systems for new-build chimneys, and liner repair and replacement. The AI captures the chimney height, diameter, last sweep date, whether a smoke draw test has been performed, the chimney pot and cowl condition, and any known issues — previous chimney fire, visible damp staining, or failed smoke test. Chimney lining is mandatory for stove installation compliance with Building Regulations Document J, and the AI technical capture ensures accurate pre-survey specification.

Constructional hearths at minimum 125mm depth for solid fuel appliances, superimposed hearths on existing constructional hearths, glass hearths for stoves under 100 degrees at the base, natural stone hearths — slate, granite, limestone — and bespoke tiled hearths. The AI captures the current floor construction, room layout, and proximity to combustible materials because Document J specifies minimum distances from the stove to walls, furniture, and floor coverings. Building Regulations compliance is non-negotiable for stove installations, and the AI regulatory awareness demonstrates the professional HETAS standard that justifies premium installation pricing.

Yes. Annual stove servicing — checking door seals, glass condition, baffle plates, firebricks, grate mechanisms, and flue draw — glass replacement, rope seal replacement, baffle plate replacement, firebrick replacement, flue inspections with smoke tests, and chimney sweeping coordination. The AI captures the stove brand, model, age, and specific fault symptoms. Annual servicing at £80 to £120 provides reliable recurring revenue and maintains the customer relationship for future stove upgrades and referrals.

Yes. HETAS registration — the industry standard confirming competence to install solid fuel appliances and flue systems under Building Regulations Document J — self-certification ability eliminating the need for separate building control notification, manufacturer installation approval, and public liability insurance. HETAS certification is the primary trust differentiator for stove installers because it provides the homeowner with a legally compliant installation certificate, insurance-valid documentation, and the assurance that the installation meets all fire safety and carbon monoxide protection standards.

Both. A sole trader HETAS installer works on roofs fitting chimney liners, inside chimney breasts fitting register plates, and in confined spaces connecting flue pipes — all positions where answering a phone is physically impossible. Stove installation enquiries are desire-driven purchases with a shelf life — the homeowner enthusiasm for a wood burner fades if unanswered. At £39/month, one rescued installation at £2,000 to £5,000 covers the cost for a year. Larger stove companies with showrooms and multiple installers use the AI for developer contract response, showroom referral management, and consistent multi-channel booking during the September to December peak season.

48 hours. We learn about your stove services — wood burners, multi-fuel, twin wall flue, liner installation, servicing — your HETAS registration details, showroom referral relationships, coverage area, and how you want autumn peak-season enquiries and developer contracts handled. The AI is configured on your existing phone number. You handle zero technical setup.

Stove and fireplace installers work with heavy cast iron units, flue systems, and chimney linings — carrying 100kg+ stoves, climbing on roofs to fit chimney cowls, and working in dusty fireplaces. Answering a phone while wrestling a wood burner into position or lining a chimney is physically impossible. Yet stove installations are high-value and seasonal: standard stove installations at £1,500-£3,000, twin-wall flue systems at £2,000-£4,000, fireplace renovations at £2,000-£5,000, and bespoke inglenook restorations at £5,000-£15,000. Demand surges dramatically in autumn and winter as temperatures drop. Research shows 78% of customers hire the first installer to respond, and 85% of callers never ring back. A receptionist costs £25,000-£30,000 per year. Speed Receptionist costs £39 per month — £468 a year — and works 24/7. Your AI captures the stove type (wood, multi-fuel, gas), installation requirements, chimney condition, and HETAS compliance needs while you're focused on getting the flue connection airtight.

Just drop us a message — routine business updates are free and included in your plan. If you've adjusted your installation pricing, added twin wall flue systems or flexible liner upgrades, or changed your autumn and winter availability, we'll update your AI receptionist within 24 hours at no extra charge. This covers the kind of day-to-day changes any stove installer business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your stove installer business.

Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your stove installer business. Whether a customer contacts you by phone, website chat, WhatsApp, SMS, email, or social media, their data is handled under strict UK GDPR compliance. We operate as a data processor, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. Phone callers are informed their call may be recorded for service purposes, and chat visitors are notified their conversation may be stored. We never sell, share, or use your customers' personal details for marketing. You can request deletion of any data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.