Your AI Receptionist. Built for UK Drainage Engineers.

Yes. CCTV surveys, high-pressure jetting, root ingress, collapsed drains, soakaways, interceptor traps, manholes, rodding eyes, pitch fibre, clay pipes, drain lining, no-dig repairs — the AI knows the language of drainage.

Absolutely. Sewage backing up, foul water surcharging, blocked main sewers — these are treated as priority emergencies. The AI captures the situation and escalates to your mobile immediately.

Yes. For CCTV survey enquiries, the AI asks about the purpose (homebuyer survey, insurance claim, pre-build), property type, access to manholes, and any known drainage history.

The AI handles both domestic and commercial drainage enquiries. For commercial, it captures business type, drainage system details, and any compliance requirements like grease trap servicing for restaurants.

The AI is trained to ask about the location of the blockage and whether it's before or after the property boundary. This helps determine whether it's your job or a water company issue.

Yes. For new builds and extensions near public sewers, the AI captures the project details and explains that a build-over agreement with the water company may be needed.

The AI asks targeted questions — which fixtures are affected, whether multiple drains are backing up, whether there's a manhole overflowing, and whether neighbours are experiencing the same problem. This helps determine whether it's a private drain issue or a water company responsibility before you attend.

Yes. For commercial properties — restaurants, care homes, industrial units — the AI captures the number of drainage runs, grease trap requirements, CCTV survey needs, and whether the customer wants a scheduled maintenance plan or a one-off clearance.

Drainage engineers work in one of the most physically demanding and time-sensitive trades in the UK. When a customer has sewage backing up into their kitchen, a manhole overflowing into their garden, or a collapsed drain causing subsidence, they need someone immediately — and they will call every drainage company on the list until someone answers. Research shows 78% of customers hire the first business to respond, and in emergency drainage work that figure is effectively 100% because the customer physically cannot wait. UK drainage engineers miss an estimated 3-5 calls per day, with 85% of those callers never ringing back. With emergency drain clearances worth £150-£400, CCTV surveys worth £200-£500, and drain repairs worth £1,000-£5,000, missed calls represent serious lost revenue. A receptionist costs £25,000-£30,000 per year. Speed Receptionist costs £39 per month — £468 a year — and works 24/7/365. Your AI understands drainage terminology: blockages, collapsed drains, root ingress, soakaways, septic tanks, and high-pressure jetting. It captures the problem severity, property type, and access details, and escalates genuine sewage emergencies to your mobile immediately.

Just drop us a message — routine business updates are free and included in your plan. If you've updated your jetting rates, added CCTV drain surveys, or changed your weekend availability, we'll update your AI receptionist within 24 hours at no extra charge. This covers the kind of day-to-day changes any drainage engineer business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your drainage engineer business.

Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your drainage engineer business. Whether a customer contacts you by phone, website chat, WhatsApp, SMS, email, or social media, their data is handled under strict UK GDPR compliance. We operate as a data processor, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. Phone callers are informed their call may be recorded for service purposes, and chat visitors are notified their conversation may be stored. We never sell, share, or use your customers' personal details for marketing. You can request deletion of any data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.