Your AI Receptionist. Built for UK Carpet & Upholstery Cleaners.

Yes. Hot water extraction, steam cleaning, encapsulation, bonnet cleaning, dry compound cleaning, truck mount vs portable units, pre-spray treatments, Scotchgard and stain protection, agitation techniques, and fibre-specific methods for wool, nylon, polypropylene, and polyester — the AI captures every detail that affects your equipment choice, chemical selection, and pricing. Whether a customer says "I need the carpets shampooed" or asks specifically about hot water extraction, the AI understands both and asks the right follow-ups.

Absolutely. Water extraction after a burst pipe, washing machine overflow, or rainwater ingress is treated as urgent from the first moment. The AI captures the water source, whether it is clean or contaminated, the affected floor area, underlay condition, and whether furniture needs moving. These calls are escalated to your mobile immediately because every hour of delay increases the risk of mould, delamination, and permanent carpet damage. Flood restoration work is often the highest-value emergency service a carpet cleaning business offers.

Yes. End-of-tenancy carpet cleans are the backbone of most carpet cleaning businesses, and the AI handles them with the urgency they require. Letting agents and landlords calling about tenant changeovers get professional responses that capture the property address, room count, carpet condition, pet damage notes, any specific stains, access arrangements with outgoing tenants, and the critical move-in deadline. These leads often convert into ongoing landlord relationships worth hundreds per year.

Yes. Hotels, pubs, restaurants, offices, care homes, schools, and retail premises all need commercial carpet maintenance. The AI adjusts its questions for commercial scale — total square metreage, carpet fibre type, traffic levels, specific problem areas, access hours for overnight or out-of-hours cleaning, and whether the client wants a one-off deep clean or a recurring maintenance contract. Commercial carpet contracts often represent £3,000 to £15,000 in annual recurring revenue.

Yes. Your NCCA membership, IICRC certification, Woolsafe Approved Operator status, and public liability insurance are all referenced when customers ask about qualifications. For wool carpet owners — who are often the most cautious about choosing a cleaner — the Woolsafe accreditation is a significant trust signal. The AI positions your carpet and upholstery cleaning business as professionally qualified, not just someone with a hired machine.

Sofas, armchairs, dining chairs, office chairs, mattresses, curtains, and car interiors — the AI captures the item type, fabric composition, number of pieces, specific stains or odours, and whether the customer wants stain protection applied afterwards. Upholstery cleaning is treated as a distinct service with its own pricing structure, and the AI naturally suggests it as an add-on when customers are already booking carpet cleaning.

Both. A one-man carpet cleaning operation running a van-mounted unit cannot answer the phone while mid-extraction in a customer home — and every missed call is a £80 to £200 booking lost. At £39/month, one rescued end-of-tenancy job covers the cost multiple times. For carpet cleaning companies with two or three teams, the AI handles overflow during the busy January and September peaks. Larger carpet and upholstery cleaning firms use it for multi-channel coverage across phone, chat, WhatsApp, and email.

48 hours. We learn about your cleaning methods, equipment type, service area, whether you handle upholstery and hard floors as well as carpets, your NCCA or IICRC credentials, and your pricing structure. The AI is configured on your existing phone number using call forwarding, and the chat widget installs on your website. You do not touch any technical settings — we handle everything.

Carpet and upholstery cleaners face a constant scheduling challenge: you're operating noisy extraction machines in customers' homes all day, with both hands managing equipment and moving furniture, making it impossible to answer phone calls. Meanwhile, cleaning enquiries are driven by deadlines — end-of-tenancy cleans, pre-party stain removal, post-flood water extraction, and seasonal refreshes all have time pressure. Research shows 78% of customers hire the first business to respond, and 85% of callers who reach voicemail never call back. With standard cleans worth £80-£200, whole-house deep cleans worth £200-£500, and commercial contracts worth £1,000-£5,000+ per year, missed calls quickly accumulate into serious lost income. A receptionist costs £25,000-£30,000 per year. Speed Receptionist costs £39 per month — £468 a year — and works 24/7. Your AI captures the cleaning type needed, property size, stain descriptions, any deadline (end of tenancy date, event date), and books consultation calls while you're operating the extraction machine on another job.

Just drop us a message — routine business updates are free and included in your plan. If you've updated your room pricing, added leather restoration to your service list, or changed your weekend appointment slots, we'll update your AI receptionist within 24 hours at no extra charge. This covers the kind of day-to-day changes any carpet & upholstery cleaner business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your carpet & upholstery cleaner business.

Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your carpet & upholstery cleaner business. Whether a customer contacts you by phone, website chat, WhatsApp, SMS, email, or social media, their data is handled under strict UK GDPR compliance. We operate as a data processor, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. Phone callers are informed their call may be recorded for service purposes, and chat visitors are notified their conversation may be stored. We never sell, share, or use your customers' personal details for marketing. You can request deletion of any data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.