Your AI Receptionist. Built for UK HVAC Engineers.
Handles your calls and messages while you're commissioning a system, diagnosing a refrigerant leak, or balancing ductwork.
Here to help See It In Action
Here's how Speed Receptionist handles a real enquiry from start to finish.
An office manager in Edinburgh calls — the air conditioning is blowing warm air across the entire building and they have clients visiting at 10am. The AI treats this as urgent, captures system details, and escalates.
A restaurant owner in Dundee wants a quote for a new kitchen extract canopy with makeup air. The AI captures the kitchen size, cooking equipment, and current ventilation setup.
A homeowner in Aberdeen asks about air source heat pump installation. The AI discusses general MCS requirements and captures property details including current heating system.
A facilities manager in Inverness emails about planned preventive maintenance for a VRF system across their office complex. AI replies promptly and captures system details.
Every Channel, Covered for UK HVAC Engineers
Your AI receptionist handles all of these channels — each one trained specifically for hvac engineers.
Your AI receptionist answers every call in your business name, has a proper conversation with the caller, captures their details, and sends you the lead instantly. Handles emergencies, books callbacks, and never puts anyone on hold.
Learn more →A chat widget on your website that answers visitor questions instantly, captures their contact details, and converts browsers into booked jobs. Works 24/7 and knows your services inside out.
Learn more →Responds to WhatsApp messages automatically. When a customer sends you a WhatsApp message, the AI replies professionally, captures their details, and sends you the lead. One clean reply that gets the job done.
Learn more →Handles incoming text messages to your business number with an instant, professional AI response. Captures the enquiry details and notifies you straight away so you can follow up when you're ready.
Learn more →Responds to incoming emails within seconds. The AI reads the enquiry, drafts a professional reply in your business tone, and captures all the lead details. No more emails sitting unanswered for hours.
Learn more →Answers Facebook Messenger enquiries instantly. When someone messages your business page, the AI responds professionally, captures their job requirements, and sends you the lead before a competitor can reply.
Learn more →Handles Instagram direct messages automatically. When potential customers DM your business account, the AI replies professionally, gathers their details, and passes you the lead — all without you touching your phone.
Learn more →When a call goes unanswered — whether you're on another job, driving, or it's out of hours — the AI sends an automatic text to the caller within seconds. It acknowledges their call, captures their job details via text, and sends you the lead.
Learn more →Up and Running in 3 Steps
We handle everything — you just tell us about your business.
Tell Us About Your HVAC Business
Your specialisms — commercial air conditioning, VRF systems, heat pump installations, ventilation design, refrigeration — your F-Gas certification, coverage area, and how you want critical cooling failure calls prioritised.
We Build Your HVAC-Trained AI
We train the AI with HVAC terminology — split systems, VRV, chillers, AHUs, ductwork, refrigerant types, BREEAM compliance — so it captures fault codes, system specifications, and building requirements accurately.
You Focus on the Plant Room, Not Your Inbox
While you are commissioning a rooftop condenser or diagnosing a refrigerant leak, every enquiry is handled. Server room cooling emergencies escalated. Maintenance contract renewals, installation quotes, and commercial tenders captured.
Frequently Asked Questions
Does the AI understand HVAC terminology?
Yes. Split systems, VRF, chillers, AHUs, ductwork, refrigerant types, F-Gas regulations, heat pumps, commissioning, air balancing, TRVs, BMS systems, underfloor heating — your AI speaks HVAC fluently.
Can it handle commercial HVAC emergencies?
Absolutely. Server room cooling failures, commercial kitchen extract breakdowns, and refrigerant leaks are treated as priority emergencies with immediate escalation to your mobile.
Does it know about F-Gas regulations?
Yes. The AI understands that F-Gas certification is mandatory for anyone working with refrigerants. It references your REFCOM registration and F-Gas qualifications when relevant.
I do heat pumps as well as traditional HVAC — is that covered?
Yes. If you're MCS certified, the AI handles air source and ground source heat pump enquiries alongside your traditional HVAC work. It captures property details, current heating system, and insulation levels.
Can the AI handle maintenance contract enquiries?
Yes. For maintenance enquiries, the AI captures system type, unit count, building size, and current maintenance schedule to help you prepare a competitive quote.
Does it understand the difference between domestic and commercial HVAC?
Yes. The AI adjusts its conversation based on whether the enquiry is domestic (home air con, heat pumps) or commercial (VRF systems, AHUs, large-scale ventilation). Different questions for different scales of work.
Can the AI handle air conditioning installation enquiries for offices and shops?
Yes. The AI captures the room dimensions, number of indoor units needed, whether it's a single-split or multi-split system, any ceiling void constraints, and whether three-phase power is available. Commercial air conditioning leads are high-value and the AI captures the specification details you need for accurate system design.
Does the AI understand F-Gas certificate and leak testing requirements?
Yes. When customers mention refrigerant leaks, system recharging, or annual maintenance, the AI captures the system type, refrigerant used, last service date, and any leak history. F-Gas compliance work is recurring revenue and the AI captures these maintenance leads with the regulatory detail you need.
What is the benefit of an AI receptionist for my HVAC business?
HVAC engineers juggle a technically demanding workload across heating, ventilation, air conditioning, and refrigeration — often working on commercial rooftop units, in plant rooms, or inside ceiling voids where mobile signal is poor and stopping mid-task risks breaking a vacuum or losing refrigerant charge. Meanwhile, HVAC leads are high-value: commercial air conditioning installations range from £3,000 to £30,000, refrigeration maintenance contracts can run £5,000+ per year, and even domestic air conditioning is worth £1,500-£3,000 per room. UK tradespeople miss 3-5 calls per day, and 85% of callers never ring back. For an HVAC business losing just 2 high-value calls daily, that translates to £100,000+ in missed annual revenue. A receptionist costs £25,000-£30,000 per year. Speed Receptionist costs £39 per month — £468 a year — and understands HVAC terminology: split systems, VRF, chillers, F-Gas, refrigerant types, and AHU maintenance. It works 24/7, captures emergency breakdown calls during summer heatwaves when your office line is overwhelmed, and sends you every lead instantly. The 78% of customers who hire the first contractor to respond becomes your permanent competitive edge.
What if my hvac engineer business changes its prices or services?
Just drop us a message — routine business updates are free and included in your plan. If you've changed your maintenance contract pricing, added heat pump installations, or updated your out-of-hours availability, we'll update your AI receptionist within 24 hours at no extra charge. This covers the kind of day-to-day changes any hvac engineer business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your hvac engineer business.
How does Speed Receptionist handle my customers' personal data?
Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your hvac engineer business. Whether a customer contacts you by phone, website chat, WhatsApp, SMS, email, or social media, their data is handled under strict UK GDPR compliance. We operate as a data processor, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. Phone callers are informed their call may be recorded for service purposes, and chat visitors are notified their conversation may be stored. We never sell, share, or use your customers' personal details for marketing. You can request deletion of any data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.
Every Cooling Failure, Every Heat Pump Quote, Every Maintenance Renewal — Handled.
A server room at 38°C cannot wait for a callback. Your AI picks up before the first ring ends.
Get Started Today