Your AI Receptionist. Built for UK Skip Hire & Waste Removal.

Yes. Mini skip — 2-yard capacity for small domestic clearances, roughly 20 to 30 bin bags. Midi skip — 4-yard for bathroom and kitchen rip-outs. Builders skip — 6-yard, the industry standard for renovation waste. Maxi skip — 8-yard for large renovation projects and garden clearances. Enclosed skip — for light mixed waste with weather protection. Roll-on roll-off — 20-yard to 40-yard containers for demolition, commercial, and industrial waste. The AI captures the skip size needed, waste type — general, inert, hazardous — delivery address, whether it goes on a driveway or the public road, road permit requirements for council highways, delivery date, and estimated hire duration. Driveway versus road placement is critical because road placement requires a council skip permit typically costing £25 to £60 with 3 to 5 working days notice, and the AI captures this distinction every time.

Yes. Deceased estate clearances requiring the entire property contents removed — furniture, clothing, personal belongings, white goods, garden waste — with appropriate sensitivity for bereaved families. End-of-tenancy clearances where previous tenants have abandoned belongings. Hoarder property clearances requiring specialist approach and often multi-day programmes. Downsizing clearances helping elderly residents move to smaller properties. The AI captures the property size — number of bedrooms, garage, loft, shed, outbuildings — estimated contents volume, any items to be kept or donated, the clearance deadline driven by probate sale, new tenant, or moving date, and handles bereavement situations with genuine empathy rather than transactional language.

Yes. Grab lorry hire for bulk material removal — excavated soil, hardcore, rubble, concrete, and green waste — using hydraulic grab arms that load directly into the lorry without requiring manual labour. Wait-and-load services for restricted access sites where a skip cannot be placed — narrow streets, sites without off-road parking, conservation areas prohibiting skips, and temporary clearances during specific time windows. The AI captures the material type, estimated tonnage, site access constraints — lane width, overhead obstructions, weight restrictions — and the required pickup date. Access constraints are critical because grab lorries at 26 tonnes require solid ground, turning space, and clearance for the hydraulic arm reaching 6 to 8 metres.

When a skip needs placing on a public road — highway, pavement, or parking bay — the AI captures the delivery address, road type, any known parking restrictions — double yellow lines, residents parking zones, bus lanes — and notes the council permit requirement. Skip permit processing varies by council — some offer same-day online permits at £25 to £40, others require 3 to 5 working days at £40 to £60. The AI captures whether the customer has already applied or needs guidance, preventing the common scenario where a skip arrives but cannot be legally placed because the permit was not arranged in advance.

Yes. Regular commercial waste collections for construction sites — weekly skip swaps and roll-on roll-off container management. Industrial waste management for manufacturing, demolition, and remediation projects. Retail and office waste collection contracts. Site waste management plans for construction projects over £300,000 where waste segregation and duty of care documentation are mandatory. The AI captures the waste stream types, collection frequency, container requirements, and duty of care documentation needs. Commercial waste management contracts at £10,000 to £100,000 per year provide predictable, programme-driven revenue.

Yes. Environment Agency upper-tier waste carrier licence authorising the collection and transport of controlled waste. Waste transfer station licence for sorting, processing, and transferring waste at your yard. Hazardous waste registration for handling asbestos, chemicals, and contaminated materials. Waste transfer notes and duty of care documentation provided with every skip delivery. Recycling rate credentials — typically 85 to 95 percent diversion from landfill. The AI references these credentials when customers ask about licences, environmental compliance, or waste documentation requirements — increasingly important as construction clients require evidence of sustainable waste management for their own environmental reporting obligations.

Both. A single-truck skip hire operator drives the lorry personally — spending 6 to 8 hours daily on the road where answering calls is illegal under mobile phone driving laws. Skip hire is a first-to-confirm business: 91 percent of customers book the first company that confirms availability and delivery date. Every missed call during a driving day is a booking lost to a competitor who answered. At £39/month, two rescued skip bookings at £150 to £400 each cover the cost immediately. Fleet operators with 5 to 20 vehicles use the AI for consistent booking capture across all drivers, central dispatch coordination, and after-hours booking management.

48 hours. We learn about your services — skip hire sizes available, grab hire capability, house clearance, commercial contracts — your coverage area, delivery lead times, pricing approach, and how you want urgent same-day requests, road permit situations, and hazardous waste enquiries handled. The AI is configured on your existing phone number. You handle zero technical setup.

Skip hire and waste removal operators spend their day driving lorries, operating grab loaders, and managing waste transfer stations — environments where answering a phone is either illegal (while driving) or physically impossible (while operating heavy plant). Yet skip hire is a volume business driven by urgency: builders need skips delivered today, homeowners clearing houses need same-day collection, and commercial clients require scheduled waste management. Research shows 78% of customers hire the first skip company to respond, and 85% of callers never ring back. With domestic skips worth £150-£350, builder skips at £200-£500, large roll-on-roll-off containers at £500-£1,000+, and commercial waste contracts at £5,000-£20,000+ per year, every missed call is lost revenue. A receptionist costs £25,000-£30,000 per year. Speed Receptionist costs £39 per month — £468 a year — and works 24/7. Your AI captures the skip size needed, delivery postcode, type of waste, and required delivery date while you're on the road or at the yard.

Just drop us a message — routine business updates are free and included in your plan. If you've updated your skip delivery pricing, added grab hire or wait-and-load services, or changed your same-day delivery cut-off times, we'll update your AI receptionist within 24 hours at no extra charge. This covers the kind of day-to-day changes any skip hire & waste removal company business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your skip hire & waste removal company business.

Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your skip hire & waste removal company business. Whether a customer contacts you by phone, website chat, WhatsApp, SMS, email, or social media, their data is handled under strict UK GDPR compliance. We operate as a data processor, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. Phone callers are informed their call may be recorded for service purposes, and chat visitors are notified their conversation may be stored. We never sell, share, or use your customers' personal details for marketing. You can request deletion of any data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.