Your AI Receptionist. Built for UK Flooring Specialists.

Yes. Laminate with click-lock installation, engineered hardwood — tongue-and-groove glue-down and floating — solid hardwood requiring secret-nailing into joists, luxury vinyl tile in both glue-down and click variants including Karndean, Amtico, and Quick-Step Livyn, stone polymer composite rigid-core LVT, sheet vinyl for kitchens and bathrooms, carpet in broadloom and tiles, natural stone tile flooring, parquet blocks in solid wood and reclaimed, herringbone and chevron patterned installations in both LVT and engineered wood, and commercial safety vinyl — the AI captures the product type, brand, installation method, subfloor requirements, pattern layout, and room application. It understands that different products require fundamentally different installation approaches and subfloor preparation.

Yes. Drum sanding of original softwood floorboards, belt and edge sanding of solid hardwood, restoration of Victorian and Edwardian parquet blocks with gap-filling using resin and sawdust mix or slivers, staining with water-based or oil-based wood stains, oiling with Osmo, Blanchon, or Rubio Monocoat hardwax oil, lacquering with water-based polyurethane in matt, satin, or gloss, and bespoke colour-matching for period property restoration — all captured with the floor type, age, condition, area in square metres, desired finish, and any structural concerns such as woodworm, rot, or excessive movement. Floor sanding and restoration commands premium pricing at £20 to £40 per square metre because it requires specialist equipment, dust extraction, and the skill to achieve a flawless finish on surfaces with decades of wear.

Yes. Concrete screed — power-floated or traditional — suspended timber with or without a plywood overlay, sand and cement screed over underfloor heating, anhydrite liquid screed, existing tiles or vinyl as a substrate, chipboard on joists, and mezzanine or upper-floor constructions — the AI asks about the subfloor because it fundamentally affects preparation costs and installation method. A concrete subfloor requiring self-levelling compound at £4 to £8 per square metre adds significant cost, while a suspended timber floor may need overboarding with plywood before any flooring installation. Capturing this detail prevents inaccurate quotes and wasted site visits.

When customers mention underfloor heating, the AI captures the heating system type — electric mat, electric cable, or warm water pipes — the screed type and depth, whether the system has been commissioned and tested, and the flooring product chosen. It flags compatibility considerations because not all flooring products are suitable for underfloor heating — solid wood can cup and gap with thermal movement, while engineered wood and LVT are generally compatible within manufacturer specified temperature limits. The AI also notes that flexible adhesive is required for glue-down installations over heated screeds and that the heating system must be turned off during installation and commission slowly afterwards.

Yes. Office carpet tiles from Interface, Shaw, and Desso, safety vinyl for care homes and hospitals, commercial-grade LVT for retail and hospitality, rubber flooring for gyms and leisure centres, heavy-duty epoxy resin for industrial and warehouse floors, raised access flooring, and entrance matting systems — all captured with the premises type, total area, product specification, installation scheduling around business hours, and whether the contract is a one-off fit-out or rolling refurbishment programme. Commercial flooring contracts at £5,000 to £50,000 provide high-volume, high-value work with professional payment terms.

Yes. NICF (National Institute of Carpet and Floorlayers) membership, Karndean Approved Installer status, Amtico Approved Fitter status, Quick-Step approved installer, manufacturer-extended warranty eligibility through approved installation, CSCS card for commercial site work, and public liability insurance — all referenced when customers ask about credentials. Approved installer status is particularly important because Karndean and Amtico provide extended manufacturer warranties only when flooring is fitted by an approved installer — a powerful selling point that the AI communicates when customers mention these premium brands.

Both. A sole trader flooring fitter works on their knees with adhesive setting, click-lock systems snapping into sequence, or a drum sander generating deafening noise and dust — answering a phone is physically impossible during installation. Every missed call from a homeowner who has spent weeks choosing their flooring represents a £500 to £2,500 installation, and these customers are uniquely ready to buy — they have already committed to the product and simply need a fitter. At £39/month, one rescued fitting covers the cost for a year. Larger flooring companies with showrooms and multiple fitters use the AI for showroom overflow, after-hours capture, and consistent multi-channel booking management.

48 hours. We learn about your flooring services — LVT installation, engineered wood, laminate, carpet, floor sanding, commercial flooring — your approved installer certifications, coverage area, pricing structure by product type and area, and how you want showroom referral leads and urgent deadline work handled. The AI is configured on your existing phone number. You handle zero technical setup.

Flooring specialists are constantly on their knees — cutting laminate on a mitre saw, spreading adhesive for vinyl, sanding hardwood with industrial equipment, or stretching carpet with knee kickers. Every one of these tasks makes answering a phone either physically impossible or dangerously impractical. Yet flooring projects are valuable: single-room installations at £300-£800, full-house flooring at £2,000-£6,000, and commercial flooring contracts at £10,000-£50,000+. Research shows 78% of customers hire the first flooring specialist to respond, and 85% of callers never ring back. A receptionist costs £25,000-£30,000 per year. Speed Receptionist costs £39 per month — £468 a year — and works 24/7. Your AI captures the flooring type (laminate, engineered wood, LVT, carpet, commercial vinyl), room dimensions, subfloor condition, and timeline while you're focused on getting each plank perfectly aligned.

Just drop us a message — routine business updates are free and included in your plan. If you've adjusted your per-square-metre rates, added luxury vinyl tile or herringbone parquet to your range, or changed your weekend fitting availability, we'll update your AI receptionist within 24 hours at no extra charge. This covers the kind of day-to-day changes any flooring specialist business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your flooring specialist business.

Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your flooring specialist business. Whether a customer contacts you by phone, website chat, WhatsApp, SMS, email, or social media, their data is handled under strict UK GDPR compliance. We operate as a data processor, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. Phone callers are informed their call may be recorded for service purposes, and chat visitors are notified their conversation may be stored. We never sell, share, or use your customers' personal details for marketing. You can request deletion of any data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.