Your AI Receptionist. Built for UK Property Maintenance Companies.

Yes. Reactive repairs — emergency burst pipes, boiler failures, electrical faults, lock changes, and security breaches requiring same-day response. Planned preventative maintenance — annual gas safety checks, 5-yearly EICR testing, fire risk assessments, Legionella risk assessments, emergency lighting and fire alarm testing, gutter clearance programmes, and communal area decoration cycles. Void property turnarounds — end-of-tenancy deep cleaning, minor repairs, patch and paint, flooring replacement, safety testing certificates, and pre-tenancy inspections. Compliance programmes — landlord statutory obligations under the Gas Safety Regulations, Electrical Safety Standards, Homes (Fitness for Human Habitation) Act, and Housing Health and Safety Rating System. The AI captures the service category, priority classification, property address, tenant details, and SLA requirements.

Yes. Letting agents and landlords with portfolios ranging from 10 to 1,000 properties — the AI captures the portfolio size, geographic spread, service level agreement tier — emergency 2-hour, urgent 24-hour, routine 5-day — whether the requirement is reactive-only or a comprehensive maintenance contract including planned and compliance work, and the current pain point driving the enquiry. Portfolio contracts at £10,000 to £500,000 per year provide the programme-driven, recurring revenue that transforms property maintenance from reactive chaos into a stable, scalable business.

Yes. Response time SLAs are the contractual backbone of property maintenance — emergency calls requiring 2 to 4 hour response for flooding, no heating with vulnerable tenant, security breaches, and gas leaks. Urgent calls requiring 24-hour response for boiler faults, electrical issues, and plumbing problems affecting daily living. Routine calls requiring 3 to 5 day response for dripping taps, cosmetic damage, and minor repairs. The AI classifies each call based on the fault description, tenant circumstances — vulnerable tenant, young children, elderly resident — and the caller stated urgency, enabling your dispatch team to allocate operatives against SLA priority rather than call-order.

Yes. Void turnarounds are the most complex operational challenge in property maintenance — coordinating multiple trades within a compressed timeline driven by the new tenant move-in date. End-of-tenancy deep cleaning, damage assessment, minor repairs — damaged doors, broken handles, cracked tiles — patch and paint throughout, flooring replacement where damaged, gas safety certificate, EICR, EPC, smoke and CO alarm testing, and pre-tenancy inspection sign-off. The AI captures the full turnaround scope, property condition summary, new tenant move-in date, and any specific landlord requirements. Every void day costs the landlord £15 to £50 in lost rent, making turnaround speed the primary competitive differentiator.

Yes. Annual gas safety checks — legally required within 12 months of the previous certificate. 5-yearly EICR testing — now mandatory for all rental properties under the Electrical Safety Standards. Fire risk assessments for HMOs and blocks of flats. Legionella risk assessments. Emergency lighting monthly flash-testing and annual full-discharge testing. Fire alarm quarterly testing. PAT testing for furnished properties. Smoke and CO alarm annual checks under the Smoke and Carbon Monoxide Alarm Regulations. The AI captures the compliance type, due date, property address, and tenant access arrangements. Compliance programme management providing £200 to £500 per property annually across portfolios of 100 to 1,000 properties represents the most predictable revenue in property maintenance.

Yes. Gas Safe registration for boiler and gas appliance work, NICEIC or NAPIT registration for electrical testing and installation, multi-trade operative capability spanning plumbing, carpentry, decorating, and general repairs, DBS checks for all operatives working in occupied residential properties, ISO 9001 quality management accreditation, SafeContractor or Constructionline approval for commercial and public sector work, and public liability insurance at appropriate levels — typically £5 million to £10 million for portfolio contracts. Letting agents and property managers specifically require DBS certification and appropriate insurance levels before appointing maintenance contractors to their portfolios.

Both. A small 2 to 5 operative maintenance company receives an average of 8 to 15 calls per day from letting agents, landlords, and tenants — each representing a billable job or contract-retention moment. With operatives spread across reactive jobs, void turnarounds, and compliance testing, nobody is available to answer the phone. Every unanswered letting agent call pushes them towards a competitor, and losing one 50-property portfolio contract eliminates £15,000 to £30,000 in annual revenue. At £39/month, the AI pays for itself in a single day. Larger operations with 20+ operatives and 500+ property portfolios use the AI for consistent brand-quality call handling, SLA-compliant response tracking, and after-hours emergency management.

48 hours. We learn about your services — reactive repairs, planned maintenance, void turnarounds, compliance testing — your portfolio size, SLA commitments, geographic coverage, operative capabilities, and how you want letting agent reactive calls, void turnaround scheduling, and compliance programme management handled. The AI is configured on your existing phone number. You handle zero technical setup.

Property maintenance teams handle a relentless daily workload across multiple sites — fixing plumbing leaks at one property, replacing door locks at another, touching up paintwork at a third, and clearing gutters at a fourth. Your operatives are spread across town with power tools running, hands full, and radios crackling, while the office phone rings with letting agents reporting urgent repairs, landlords scheduling routine maintenance, and tenants calling about emergencies. Missing a letting agent call means losing the repair instruction to a competitor — and in property maintenance, a single letting agent contract can be worth £10,000 to £50,000 per year across their managed portfolio. Speed Receptionist answers every call within seconds, identifies whether it is an emergency repair, routine maintenance, or a new contract enquiry, captures the property address and fault description, and routes it to the right operative. At £39 per month, one retained letting agent relationship covers the cost permanently. The 78% of letting agents who instruct the first maintenance company to respond — that is always you.

Just drop us a message — routine business updates are free and included in your plan. If you've adjusted your reactive repair pricing, added compliance testing programmes to your services, or changed your emergency SLA response tiers, we'll update your AI receptionist within 24 hours at no extra charge. This covers the kind of day-to-day changes any property maintenance manager business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your property maintenance manager business.

Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your property maintenance manager business. Whether a customer contacts you by phone, website chat, WhatsApp, SMS, email, or social media, their data is handled under strict UK GDPR compliance. We operate as a data processor, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. Phone callers are informed their call may be recorded for service purposes, and chat visitors are notified their conversation may be stored. We never sell, share, or use your customers' personal details for marketing. You can request deletion of any data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.