Team Across 15 Jobs. Reactive Calls Flooding In. Your AI Handles Every One.

The AI classifies every reactive call into the correct SLA tier based on the fault description and tenant circumstances. A burst pipe flooding a ground floor with a vulnerable elderly tenant triggers emergency classification — 2-hour response. A boiler showing an error code with the family managing using electric heaters triggers urgent classification — 24-hour response. A dripping kitchen tap that has been dripping for a week triggers routine classification — 5-day response. This automatic priority classification enables your dispatch team to allocate operatives against contractual SLA commitments rather than processing calls in the order received, preventing the expensive scenario of breaching an emergency SLA because operatives were dispatched to routine work first.

Yes. The AI captures the full turnaround scope — cleaning, repairs, decoration, flooring, gas safety, EICR, EPC, smoke and CO alarms — and the non-negotiable new tenant move-in date that drives the entire programme. It asks about the property condition — standard wear and tear versus significant tenant damage — because a trashed property requiring 10 days of work needs different resource allocation than a clean property needing only compliance certificates. Every void day costs the landlord £15 to £50 in lost rent, and the AI timeline awareness enables you to schedule resources for minimum void periods.

Yes. Domestic incidents requiring emergency lock changes, vulnerable tenant heating failures during cold weather, situations involving police attendance, and elderly or disabled tenant emergencies are handled with appropriate sensitivity and elevated priority. The AI captures safeguarding context without requiring callers to repeat distressing details, and flags these calls for immediate dispatch attention. Safeguarding-aware call handling demonstrates the duty of care that public sector and housing association clients require from their maintenance contractors.

Gas safety certificate due dates, EICR testing schedules, fire risk assessment reviews, emergency lighting testing programmes, Legionella risk assessment scheduling, and smoke and CO alarm annual checks — all captured with the compliance type, due date, property address, and tenant access arrangements. The AI recognises that compliance certificates have legal expiry dates and that expired certificates create landlord liability, treating near-expiry compliance calls with appropriate urgency.

Yes. Communal lighting failures — fire safety concern in stairwells and corridors — lift breakdowns, fire door defects, communal boiler faults affecting multiple flats, roof leaks in communal areas, external drainage problems, and communal garden maintenance. The AI captures the block address, number of affected flats, and whether the issue creates a fire safety, health and safety, or access concern — enabling correct priority classification.

Yes. Some maintenance contracts include tenant-direct reporting where tenants call the maintenance company directly rather than through the letting agent. The AI captures the tenant name, property address, letting agent name, fault description, and urgency, then routes the job through your standard dispatch process while confirming the repair with the letting agent. Tenant-direct contracts demonstrate operational maturity and reduce the communication chain from tenant-to-agent-to-contractor to tenant-to-contractor.

Property maintenance companies receive more calls per day than almost any other trade — an average of 8 to 15 reactive, planned, and compliance calls daily. Each call is either a billable job worth £80 to £500 or a contract-retention moment with a letting agent who has multiple maintenance companies on speed dial. With operatives spread across 10 to 20 active jobs, nobody answers the office phone consistently. Every unanswered letting agent call is simultaneously a lost job and a step towards losing the entire portfolio contract. At £39/month, the AI pays for itself before lunchtime on day one.

Yes. Property maintenance contracts typically include 24/7 emergency cover for flooding, heating failures in winter, security breaches, and gas leaks. The AI handles after-hours emergency calls with the same SLA-aware classification and captures the same property and tenant details, enabling your on-call operative to respond with full information. After-hours emergency capability is a contractual requirement for most portfolio contracts and a primary reason letting agents choose one maintenance company over another.

Property maintenance companies receive three categories of phone call simultaneously: emergency tenant calls about burst pipes and broken locks, routine repair instructions from letting agents, and new business enquiries from landlords looking for a reliable maintenance partner. Your operatives are on site with drills running, your office manager is scheduling tomorrow jobs, and nobody is free to answer the fourth call in 10 minutes. Every unanswered letting agent call risks the relationship — agents need immediate confirmation that repairs are being handled, or they instruct a competitor. Your AI answers every call on the second ring, categorises the urgency, captures the property address and fault, and routes emergencies to the on-call operative. At £39 per month, one retained letting agent contract worth £10,000 to £50,000 annually covers the cost permanently. The AI ensures no call goes unanswered across your entire operation.

Just drop us a message — routine business updates are free and included in your plan. If you've adjusted your reactive repair pricing, added compliance testing programmes to your services, or changed your emergency SLA response tiers, we'll update your ai phone answering within 24 hours at no extra charge. This covers the kind of day-to-day changes any property maintenance manager business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your property maintenance manager business.

Speed Receptionist processes customer call data solely for the purpose of capturing and delivering leads to your property maintenance manager business. Call recordings and transcripts are handled under strict UK GDPR compliance — callers are informed at the start of the call that it may be recorded for service and quality purposes. We operate as a data processor, meaning your business remains the data controller. All voice data and lead information is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' voice data or personal details for marketing. You can request deletion of any recordings or data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.