Fire Panel Fault? Sprinkler Service Due? WhatsApp Handled.

Yes. Panel types, zone numbers, fault codes, detector heads, sounders, call points, loop wiring — the AI is trained to recognise fire protection terminology and ask relevant follow-up questions based on what the customer describes.

The AI acknowledges that a photo has been sent and captures the context from the accompanying text — system age, number of affected heads, building type, and urgency. The photo is included in the lead notification you receive.

If someone describes an ongoing fire alarm activation, the AI instructs them to follow their fire evacuation procedure and call 999 if there is any suspicion of an actual fire. It does not attempt to manage genuine emergencies — safety always comes first.

Yes. Portable extinguisher servicing is a common WhatsApp enquiry. The AI captures the number of units, types (CO2, foam, powder, water, wet chemical), last service date, and site address. These leads are quick to convert and generate annual repeat business.

Yes. Each WhatsApp conversation is handled independently. Whether you receive three messages in a morning from different letting agents or a single complex enquiry from a facilities manager, each gets a professional response and its own lead notification.

When relevant to the conversation — for example, when a customer asks about certification or insurance compliance — the AI references your BAFE, LPCB, or FIA accreditations. This builds immediate trust and differentiates you from unaccredited competitors.

Emergency lighting testing and installation often comes as part of broader fire safety enquiries. The AI captures the number of fittings, testing schedule, and whether the enquiry relates to new installation or periodic testing under BS 5266.

Within seconds. The moment a message arrives, your AI sends a professional reply that acknowledges the enquiry and asks the right technical questions. The full lead summary is sent to you immediately so you can follow up when ready.

Facilities managers and property maintenance companies use WhatsApp to coordinate fire safety maintenance across building portfolios — scheduling annual fire alarm testing, reporting sprinkler faults, and sharing fire risk assessment documentation. If you're on a commissioning job and can't respond for hours, they escalate to another contractor. Your AI responds within seconds, capturing the building address, system type, and compliance deadline. At £29 per month, one captured multi-site fire alarm testing contract worth £5,000-£20,000 per year makes the service cost invisible.

Just drop us a message — routine business updates are free and included in your plan. If you've updated your system inspection pricing, added residential mist suppression to your services, or changed your emergency callout availability, we'll update your ai whatsapp within 24 hours at no extra charge. This covers the kind of day-to-day changes any fire & sprinkler engineer business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your fire & sprinkler engineer business.

Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your fire & sprinkler engineer business. We operate as a data processor under UK GDPR, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' data for marketing purposes. Your customers are informed their details are being collected for service purposes. You can request deletion of any data at any time, and we will action it within 30 days in accordance with UK GDPR requirements. Our full privacy policy is available on our website and details our complete data handling practices, retention periods, and your rights under UK data protection law.