Your Website Visitors Have Questions. Your Chat Bot Has Answers.

We train the AI with your services, your trade knowledge, and your business details. It knows the difference between a combi and a system boiler, understands what an unvented cylinder is, and can discuss bathroom installations, underfloor heating, and general plumbing repairs intelligently. It's not a generic chatbot — it's trained for your trade.

You decide. We can train the AI with pricing guidance (e.g., "boiler services start from £80") or have it capture the details and let you provide a personalised quote. Most plumbers prefer the second approach because pricing depends on so many variables.

We give you a single line of code to paste into your website. If you're on WordPress, Wix, or Squarespace, it takes about two minutes. If you're not comfortable doing it yourself, we'll do it for you as part of the setup — no extra charge.

It asks the right questions to understand what the visitor needs — "Is the leak coming from a pipe, a fitting, or an appliance?", "Is the water hot or cold?", "When did you first notice it?" — but it doesn't diagnose. Diagnosis is your job on site. The chat bot captures the information you need to prepare.

The AI captures their details and lets them know someone from your team will be in touch. It never makes up information or gives incorrect advice. If it's unsure, it says so honestly and captures the lead.

Yes. Unlimited AI Website Chat is included in the £39/month Core plan alongside AI Phone Answering. No extra charge, no message limits.

Yes. You can change the colour, position, greeting message, and branding to match your website. It should look like a natural part of your site, not a third-party bolt-on.

Yes, seamlessly. Both channels feed into the same lead notification system. Whether a customer calls you or chats on your website, you get the same clean lead summary with full details.

Studies show that 42% of website visitors leave within 10 seconds if they can't find immediate answers to their questions. For a plumbing business website, that means nearly half of the homeowners who land on your site — already interested enough to visit — bounce without making contact. A contact form conversion rate is typically 2-3%, but a live chat widget converts at 10-15% because it engages visitors in real conversation the moment they arrive. Your AI chat bot answers questions about your services, pricing, and coverage area instantly, and naturally captures the visitor's name, phone number, and job details during the conversation. Most visitors hand over their contact details without even thinking about it because the interaction feels helpful rather than transactional. At £39 per month with unlimited conversations included, it works around the clock — capturing leads from homeowners researching bathroom renovations at 11pm or comparing boiler service quotes on a Sunday morning. Every chat conversation becomes a qualified lead sent straight to your phone.

Just drop us a message — routine business updates are free and included in your plan. If you've updated your call-out rates, added underfloor heating to your services, or changed your Saturday hours, we'll update your ai website chat within 24 hours at no extra charge. This covers the kind of day-to-day changes any plumber business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your plumber business.

Speed Receptionist processes customer chat data solely for the purpose of capturing and delivering leads to your plumber business. Chat transcripts are handled under strict UK GDPR compliance — visitors are informed via the chat widget that their conversation may be stored for service purposes. We operate as a data processor, meaning your business remains the data controller. All chat transcripts and lead information is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' chat data or personal details for marketing. You can request deletion of any transcripts or data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.