Broken Windows Don't Wait. Your Chat Bot Captures Every Enquiry Instantly.
Someone with a smashed window is on their phone right now, searching for a glazier. If your website greets them with a chat bot that understands glass types and captures their details in 60 seconds, you've won the job.
Here to help See It In Action
Here's how Speed Receptionist handles a real enquiry from start to finish.
A homeowner in Durham finds your website after a football smashed through their back door. It's a double-glazed toughened glass unit in a UPVC frame. They ask: "Can someone come and board this up tonight? The door is wide open and I've got a dog that might get out."
Emergency boarding: toughened sealed unit, UPVC door, rear of property, door fully open, pet at risk, DH1 area. The AI provides your emergency phone number for immediate callback and tells the customer to try securing the opening with a blanket temporarily. You call back within minutes.
A homeowner chats about replacing four misted sealed units in their living room bay window and two upstairs bedroom windows. The AI asks about frame material, glass type, unit sizes, and whether the frames are in good condition — because if the frames are fine, it's sealed units only, not full windows.
A shop owner asks about replacing a cracked toughened glass shopfront panel with a larger, more modern frameless design. The AI captures the opening dimensions, glass specification requirements, and building access arrangements.
Why UK Glaziers Use AI Website Chat
Emergency Boarding Capture
The chat bot responds in seconds, captures the glass type and opening dimensions, and immediately provides your emergency phone number. For boarding emergencies, every second counts — and the chat bot buys you those seconds.
Glass Type Intelligence
Toughened, laminated, Low-E, argon-filled, Georgian bar, leaded lights — the AI asks the right questions to identify the glass specification. This helps you arrive with the right materials instead of making a return trip.
Sealed Unit Details Captured
Misted sealed units are high-volume work. The chat bot captures the number of affected units, frame type, gas fill, glass specification, and whether the frames need replacing too. Efficient lead capture for your bread-and-butter work.
Commercial Glazing Leads
Shopfronts, office partitioning, structural glass — commercial leads from chat tend to be higher value. The AI captures building type, access arrangements, and specification requirements.
FENSA Credentials Highlighted
When visitors ask about Building Regs compliance for window replacement, the chat bot explains your FENSA registration — meaning you can self-certify installations. This is a significant competitive advantage.
Photo Upload for Damage Assessment
Visitors can share photos of broken windows, misted units, or damaged shopfronts through the chat. A photo tells you more about the job than three paragraphs of description.
Included in Core Plan
Included in Core (£39/mo)
AI Phone Answering and Website Chat included in the £39/month Core plan.
See Full PricingUp and Running in 3 Steps
We handle everything — you just tell us about your business.
Tell Us About Your Glazing Business
Your services — emergency boarding, broken window replacement, double glazing repairs, glass balustrades, shower screens — whether you hold FENSA registration, and how you want break-in boarding calls handled.
We Build Your Glazier-Trained AI
We train the AI with glazing terminology — toughened, laminated, low-E, argon-filled units, failed sealed units, Georgian bar patterns — so it captures glass types, frame materials, and measurements from every caller.
You Focus on the Glass, Not the Phone
While you are cutting glass on a bench or fitting a sealed unit at height, every call is answered. Emergency break-in boarding escalated to your mobile. Failed unit replacements, shower screen measurements, and insurance quotes captured.
Frequently Asked Questions
Can the chat bot handle emergency glazing requests quickly?
Yes. For emergencies, the chat bot captures the essential details — glass type, frame type, opening size, security concerns — in under two minutes and provides your emergency phone number for immediate callback. It's designed for speed when speed matters most.
Does it understand the difference between sealed unit replacement and full window replacement?
Yes. The AI asks about frame condition to determine whether the visitor needs just the glass unit replacing (if the frame is sound) or a complete window replacement. This distinction affects pricing significantly and the chat bot captures the right option.
Can visitors send photos of the damage through chat?
Yes. The chat widget supports image uploads. Photos of broken glass, misted units, or damaged frames are attached to the lead notification so you can assess the job before visiting.
Does the chat bot handle conservatory glass enquiries?
Yes. Conservatory roof panels, polycarbonate-to-glass conversions, failed side panels — the AI asks about conservatory type, panel sizes, and the specific issue. Conservatories have their own requirements and the chat bot captures the details.
Will the chat bot mention that I'm FENSA registered?
Yes. FENSA registration is mentioned when visitors ask about Building Regulations compliance. The AI explains that as a FENSA registered installer, your work is automatically notified to Building Control and comes with a certificate.
Can the chat bot handle structural glass enquiries?
If structural glazing is part of your service range — glass balustrades, glass floors, frameless partitions — the AI captures the project specifications, load requirements, and compliance considerations. These specialist projects get specialist questions.
Does the chat bot give quotes for glass replacement?
No. Glass pricing depends on type, size, specification, and frame compatibility — too many variables for automated quoting. The chat bot captures all the specification details and lets you provide an accurate, personalised quote.
Is the chat widget included in the Core plan?
Yes. Unlimited AI Website Chat is included in the £39/month Core plan. No extra cost and no limit on the number of chat conversations.
What is the benefit of an AI website chat bot for my glazing business?
Homeowners researching window replacements or double glazing compare multiple glazing companies online, looking for pricing, glass type options, and installation timescales. A chat bot converts 10-15% of visitors compared to 2-3% for a contact form because it answers specific questions instantly — "Do you do sealed unit replacements? How much for a bay window? Can you match existing glass?" Your AI captures window dimensions, glass type requirements, and the customer's postcode during a natural conversation. At £39 per month with unlimited chats, it captures leads from homeowners comparing quotes at 10pm — when a contact form would sit unanswered until morning. One captured double glazing project at £3,000-£8,000 pays for years of the service.
What if my glazier business changes its prices or services?
Just drop us a message — routine business updates are free and included in your plan. If you've updated your emergency boarding rate, added bi-fold doors to your range, or changed your Saturday hours, we'll update your ai website chat within 24 hours at no extra charge. This covers the kind of day-to-day changes any glazier business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your glazier business.
How does Speed Receptionist handle my customers' personal data?
Speed Receptionist processes customer chat data solely for the purpose of capturing and delivering leads to your glazier business. Chat transcripts are handled under strict UK GDPR compliance — visitors are informed via the chat widget that their conversation may be stored for service purposes. We operate as a data processor, meaning your business remains the data controller. All chat transcripts and lead information is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' chat data or personal details for marketing. You can request deletion of any transcripts or data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.
Every Smashed Window, Every Failed Unit, Every Emergency Board-Up — Answered.
Break-in victims ring the first glazier they find. If you do not answer, the next one on Google will.
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