Dishwasher Dead? Washing Machine Leaking? Your Chat Bot Books the Repair.

Yes. The AI is trained on common error codes for major brands — Samsung, Bosch, LG, Hotpoint, Beko, Miele, Whirlpool, and others. It doesn't diagnose definitively (that's your job on site), but it understands the general fault category and asks relevant follow-up questions.

We train the AI with your exact service range. If you only repair white goods (washers, dishwashers, dryers), it won't accept cooker enquiries. If you specialise in range cookers and AGAs, the chat bot highlights that specialism.

Yes. The AI guides customers to the rating plate — inside the door frame for washing machines and dishwashers, inside the door or on the control panel surround for ovens. Getting the model number before you visit is crucial for parts preparation.

The AI doesn't make that judgement — that's your professional call. It captures the machine's age, symptoms, and history. You assess whether repair or replacement makes more sense after examining it.

Brand, model number, age, error code, and symptom description. For many common faults, this is enough for you to check parts availability and even order the likely part before the visit — saving you a return trip.

If commercial equipment is part of your service range — commercial dishwashers, walk-in fridges, commercial ovens — the AI captures the equipment type, brand, and symptoms. Commercial kitchen equipment breakdowns are urgent and the chat bot matches that urgency.

You decide. We can display your call-out fee in the chat ("Call-out and first 30 minutes: £60 + VAT"), or have the AI discuss pricing during the conversation. Transparency on pricing reduces no-shows and builds trust.

Yes. Unlimited AI Website Chat is included in the £39/month Core plan alongside AI Phone Answering. No extra charge and no cap on conversations.

When an appliance breaks, homeowners immediately search online: "washing machine repair near me" or "oven not heating up." They visit multiple websites looking for someone available today. A chat bot that confirms your coverage area, asks about the appliance model, and checks your availability converts 10-15% of visitors versus 2-3% for a contact form. Your AI captures the make, model, error codes, and symptoms during a natural chat — giving you a pre-qualified lead you can diagnose before arriving. At £39 per month with unlimited chats, it captures the parents whose washing machine broke at 6am before the school run. One repair at £100-£250 pays for the service for months.

Just drop us a message — routine business updates are free and included in your plan. If you've changed your diagnostic fee, started repairing a new brand, or adjusted your evening availability, we'll update your ai website chat within 24 hours at no extra charge. This covers the kind of day-to-day changes any appliance repair engineer business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your appliance repair engineer business.

Speed Receptionist processes customer chat data solely for the purpose of capturing and delivering leads to your appliance repair engineer business. Chat transcripts are handled under strict UK GDPR compliance — visitors are informed via the chat widget that their conversation may be stored for service purposes. We operate as a data processor, meaning your business remains the data controller. All chat transcripts and lead information is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' chat data or personal details for marketing. You can request deletion of any transcripts or data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.