Regular Customer Texts. "Skip Next Time Please." AI Handles It.

Sixty percent of round customer communications happen via text — holiday skips, gate code changes, access issues, payment confirmations, and extra service requests. Round customers text because it is quick, does not require a phone conversation, and can be sent while they are at work. If these messages pile up unanswered during your working day, customers perceive unreliability and start looking for alternative cleaners. The AI provides instant, friendly acknowledgements that maintain the professional service standard that retains customers year after year.

The AI responds with friendly confirmation — acknowledging the skip, noting the next expected clean date, and wishing the customer a good holiday if applicable. The skip details are forwarded to you for diary management. This instant acknowledgement gives the customer confidence that the message has been received and actioned, preventing the follow-up messages and frustration that occurs when round skip texts go unanswered.

Yes. Customers texting about payment method changes, missed payment notifications, or requesting to switch from cash to bank transfer or direct debit receive professional responses. The AI captures the payment query and forwards it for your action. Payment communication is a sensitive area where professionalism retains customers and prevents the awkward conversations that lead to cancellations.

Yes. Potential new customers who see your van on their street and text the number displayed receive instant responses from the AI — asking about their property type, window count, and preferred cleaning frequency. These van-signage leads are the second most common new customer source after neighbour referrals and convert at high rates because the customer has seen your van working on their street.

£29/month with unlimited text responses. Retaining 3 round customers per year who might have drifted due to poor communication — worth £450 to £1,200 in annual recurring revenue — makes the investment negligible against the lifetime value of a loyal round customer.

Many window cleaning enquiries come as texts: "do you cover [postcode area]? How much for a 3-bed semi?" These quick texts arrive while you're cleaning and can't respond. Your AI replies instantly, confirming your coverage and asking about the property. At £29 per month, every new regular customer captured from a text generates monthly recurring income. Three new regulars at £15-£20 per clean pays back the monthly service cost within the first round.

Just drop us a message — routine business updates are free and included in your plan. If you've adjusted your round pricing, added conservatory roof cleaning to your services, or changed your fortnightly schedule, we'll update your ai sms within 24 hours at no extra charge. This covers the kind of day-to-day changes any window cleaner business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your window cleaner business.

Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your window cleaner business. We operate as a data processor under UK GDPR, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' data for marketing purposes. Your customers are informed their details are being collected for service purposes. You can request deletion of any data at any time, and we will action it within 30 days in accordance with UK GDPR requirements. Our full privacy policy is available on our website and details our complete data handling practices, retention periods, and your rights under UK data protection law.