Neighbour's Tree Problem. Texts Your Number From a Card. AI Replies.

Referral customers often text the number they have been given by a neighbour or friend. Older homeowners who find calling stressful prefer texting. Previous customers text the number from the old invoice when they need you again — maybe a different tree, stump grinding from last year, or annual hedge maintenance. Each of these text enquiries is a potential £200 to £2,000 job from a pre-qualified, trust-established lead that costs nothing to acquire except a fast reply.

The AI sends one professional reply that asks the right questions: tree species if known, approximate height, what work is needed, access for machinery, and whether there are any TPO restrictions the customer is aware of. The reply is warm and knowledgeable — not generic. A text about an ash removal gets different questions from a text about hedge trimming. The customer feels they are dealing with a professional arboricultural business, not an answering machine.

Tree surgery generates strong repeat business. A customer who had a crown reduction three years ago texts when the same tree needs attention again. A homeowner who had one tree felled texts about the stump they never got ground. A landlord who used you for one property texts about trees at another. These repeat and referral leads arriving by text represent some of the highest-converting, lowest-cost work a tree care business receives.

During storm events, many homeowners text rather than call because they assume tree surgeons are too busy to answer phones — which is usually correct. The AI captures every storm-related text with urgency-appropriate questions, building a queue of emergency work you can triage between callouts. Without SMS automation, these storm texts sit unanswered while you attend jobs and the customer contacts a competitor.

£29/month with unlimited text responses. One felling quote from a text referral — worth £400 to £2,000 — covers the annual cost of the add-on. No per-message charges regardless of seasonal volume spikes during storm periods or autumn hedge season.

After storms, tree enquiry texts surge — homeowners with fallen branches, split trunks, and trees leaning on fences or roofs all text simultaneously. Without AI SMS, those texts wait unanswered while you're clearing someone else's storm damage. Your AI replies instantly to every text, asking about the damage severity, whether there's an immediate risk to property or people, and the tree location. At £29 per month, one captured storm damage clearance at £500-£3,000 from a text during your busiest day covers the annual cost.

Just drop us a message — routine business updates are free and included in your plan. If you've updated your section-fell pricing, added stump grinding to your services, or changed your seasonal working hours, we'll update your ai sms within 24 hours at no extra charge. This covers the kind of day-to-day changes any tree surgeon business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your tree surgeon business.

Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your tree surgeon business. We operate as a data processor under UK GDPR, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' data for marketing purposes. Your customers are informed their details are being collected for service purposes. You can request deletion of any data at any time, and we will action it within 30 days in accordance with UK GDPR requirements. Our full privacy policy is available on our website and details our complete data handling practices, retention periods, and your rights under UK data protection law.