Boiler Fault. Customer Texts. AI Replies Before You've Left the Last Job.

Older homeowners — a significant proportion of boiler service and breakdown customers — often don't use WhatsApp. They text because it's familiar and simple. Tenants who find your number on a boiler sticker text because it's the quickest way to report a fault. Landlords who keep your number from a business card text because it creates a documented trail. Each of these represents genuine revenue, and without SMS automation, their text sits unread while you're on a job.

Yes. Low pressure is one of the most common boiler faults and is often fixable by the homeowner. The AI guides them through locating the filling loop, opening the valves slowly until the gauge reaches 1 to 1.5 bar, and closing the valves. If the pressure drops again within days, the AI notes this in the lead — indicating a likely leak that requires an engineer visit.

The SMS add-on is £29 per month on top of the Core plan at £39 per month, with unlimited text responses. A single boiler service is worth £70 to £120. A breakdown callout is worth £80 to £200. A boiler replacement is worth £2,000 to £4,000. One text lead captured from an elderly customer — who would have called another engineer if your text hadn't arrived — covers the cost for months.

Boiler breakdowns happen overwhelmingly in the evenings and mornings — the times when people actually need their heating and hot water. Customers text at 10pm when the radiators go cold or at 6am when there's no hot water for their morning shower. Without AI SMS, those texts wait until you start work, by which time the customer has already found another engineer. Your AI replies instantly, asking about the boiler make, error code or fault display, and whether there are vulnerable occupants. At £29 per month, one captured boiler repair at £150-£400 from an evening text covers the cost for months.

Just drop us a message — routine business updates are free and included in your plan. If you've adjusted your annual boiler service pricing, added air-source heat pump installations, or changed your emergency breakdown hours, we'll update your ai sms within 24 hours at no extra charge. This covers the kind of day-to-day changes any boiler & heating engineer business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your boiler & heating engineer business.

Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your boiler & heating engineer business. We operate as a data processor under UK GDPR, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' data for marketing purposes. Your customers are informed their details are being collected for service purposes. You can request deletion of any data at any time, and we will action it within 30 days in accordance with UK GDPR requirements. Our full privacy policy is available on our website and details our complete data handling practices, retention periods, and your rights under UK data protection law.