Every Plumbing Call Answered. Even When You're Elbow-Deep in a Cylinder Cupboard.
Your AI receptionist picks up every call, knows the difference between a ballvalve and a stopcock, and captures the full job details before you've finished wiping your hands.
Here to help See It In Action
Here's how Speed Receptionist handles a real enquiry from start to finish.
A homeowner in Bristol rings before seven in the morning. Water is dripping through the downstairs ceiling from the bathroom above. Your AI answers on the second ring, introduces itself as your business, and starts asking the right questions — is the water hot or cold? Have they turned off the stopcock? Is there access to the bathroom from below?
The AI has captured everything: the caller's name, mobile number, address in BS7, that it's cold water coming through, the stopcock is now off, and the bathroom is directly above the kitchen. The urgency? High — ceiling plaster is bowing.
Your phone buzzes with the full lead. You haven't even had your first brew yet, but you've already won a job that three other plumbers missed because nobody else picked up at ten to seven on a Wednesday.
A landlord in Cardiff smells gas at one of their rental properties. The AI immediately recognises this as a gas emergency — advises the landlord to open all windows, avoid any switches or flames, leave the building, and call the National Gas Emergency number. It then escalates the call directly to your mobile.
Why UK Plumbers Use AI Phone Answering
Answers While You're Under the Sink
You can't answer a phone with wet hands, a blowtorch running, or your head inside an airing cupboard. Your AI picks up every call you can't — in your business name, with a proper conversation.
Speaks Plumber, Not Script
The AI knows what a thermostatic mixing valve is. It knows the difference between a combi and a system boiler. When a customer says their overflow is running, it asks whether it's the cold tank or the pressure relief — not "can you describe the problem?"
Handles Burst Pipes and Gas Leaks
When a caller reports flooding, the AI tells them to turn off the stopcock and mains electricity to the affected area. If they smell gas, it walks them through the safety steps and escalates to your mobile within seconds.
Job Details You Can Actually Use
Not just "someone rang about a leak." You get the exact problem, property type, access details, whether it's an emergency or a routine job, the customer's preferred timing, and their full contact details.
Catches the Sunday Evening Panic Calls
Plumbing emergencies love weekends and bank holidays. Water doesn't care that you're at a family barbecue. Your AI catches every out-of-hours call and sends you the details — you decide what's urgent enough to act on.
Cheaper Than a Morning's Callbacks
At £39 a month, your AI costs less than one emergency call-out. A human receptionist would cost you over two grand a month. The AI works 24/7, never phones in sick, and captures leads more accurately than most humans.
Included in Core Plan
Included in Core (£39/mo)
AI Phone Answering and Website Chat included in the £39/month Core plan.
See Full PricingUp and Running in 3 Steps
We handle everything — you just tell us about your business.
Tell Us About Your Plumbing Business
Your call-out area, the services you cover — emergency repairs, boiler servicing, bathroom installations, unvented cylinders — and how you want urgent leak and no-hot-water calls handled versus routine quote requests.
We Build Your Plumber-Trained AI
We train the AI with plumbing terminology — PRVs, expansion vessels, combi swaps, megaflow systems, thermostatic mixing valves — so it asks callers the right diagnostic questions and captures job details accurately.
You Focus on the Job Under the Sink
While you are elbow-deep in pipework or crawling through a loft space, every call, chat, and message is handled. Emergency leaks escalated to your mobile. Routine service quotes captured and waiting when you finish.
Frequently Asked Questions
How does AI phone answering work for a plumbing business specifically?
We train the AI with your plumbing services, your service area, your business hours, and the kind of jobs you take on. When a customer calls, the AI answers in your business name and holds a proper two-way conversation — asking about the problem, the property, access, urgency, and preferred timing. It then sends you the complete lead summary instantly.
Will the AI know what a customer means when they say their "overflow is running"?
Yes. The AI is trained with plumbing-specific vocabulary — stopcocks, ballvalves, overflow pipes, expansion vessels, immersion heaters, thermostatic valves, waste traps, soil pipes, and more. It understands common customer descriptions and asks intelligent follow-up questions.
What happens if someone calls about a burst pipe at 3am?
The AI answers immediately, recognises the emergency, and advises the caller to turn off the stopcock and the mains electricity to the affected area if there's any risk of water reaching electrics. It then escalates to your mobile. If you don't answer within 30 seconds, a real person from our human backup team steps in.
I do gas work as well as plumbing — can it handle both?
Absolutely. If you're Gas Safe registered, we train the AI to handle gas-related calls alongside plumbing. It knows to treat gas smells and CO alarm calls as critical emergencies with specific safety advice, and it references your Gas Safe registration when appropriate.
How many calls can the AI handle in a day?
There's no daily limit on the number of calls answered. The Core plan includes 90 minutes of talk time per month. For a typical plumber, that covers a significant volume of calls. If you need more, additional minutes are just £0.25 each.
Can I set it to only answer when I'm on a job?
Yes. You control when calls forward to the AI. Common setups include: forwarding after 4 rings (so you can answer if you're free), forwarding only outside business hours, or forwarding everything and cherrypicking which leads to follow up on. We configure this during setup based on your preferences.
What if a customer wants a quote over the phone?
The AI captures everything needed for you to quote — the job type, property details, access, urgency, and customer contact info. It doesn't give prices because only you know your rates. You call back with an accurate quote when you're ready.
Does it work with my existing phone number?
Yes. We set up call forwarding from your existing business number. Your customers keep calling the same number they've always used — they'll never know the difference. Nothing changes from the customer's perspective.
What is the benefit of AI phone answering for my plumbing business?
Phone calls remain the number one way UK homeowners contact a plumber — especially during emergencies like burst pipes, overflowing toilets, and boiler breakdowns. The problem is that plumbers spend their working day in positions where answering a phone is physically impossible: under sinks, in crawl spaces, in loft tanks, or cutting into walls with both hands occupied. Research shows that 62% of calls to UK trade businesses go unanswered, and for plumbers specifically the figure is even higher because of the hands-on nature of the work. Each unanswered call costs you an average of £200 to £500 depending on the job type. AI phone answering solves this completely. Your AI answers every call on the second ring, in your business name, with genuine plumbing knowledge — it knows the difference between a dripping tap and a burst main, asks about stopcock locations, and escalates genuine water emergencies to your mobile immediately. At £39 per month versus £25,000+ for a receptionist, it pays for itself with a single captured job. And unlike your phone sitting in your pocket on silent while you're soldering a joint, the AI never misses a ring.
What if my plumber business changes its prices or services?
Just drop us a message — routine business updates are free and included in your plan. If you've updated your call-out rates, added underfloor heating to your services, or changed your Saturday hours, we'll update your ai phone answering within 24 hours at no extra charge. This covers the kind of day-to-day changes any plumber business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your plumber business.
How does Speed Receptionist handle my customers' personal data?
Speed Receptionist processes customer call data solely for the purpose of capturing and delivering leads to your plumber business. Call recordings and transcripts are handled under strict UK GDPR compliance — callers are informed at the start of the call that it may be recorded for service and quality purposes. We operate as a data processor, meaning your business remains the data controller. All voice data and lead information is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' voice data or personal details for marketing. You can request deletion of any recordings or data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.
Every Leak, Every Breakdown, Every Bathroom Quote — Answered.
Your customers ring when water is pouring through their ceiling. Make sure someone picks up — every single time.
Get Started Today