Boiler Breakdowns Don't Wait. Neither Does Your AI Receptionist.

Yes. It's trained with the vocabulary you use every day — flue types, combustion analysis, gas rates, condensate traps, heat exchangers, diverter valves, PCBs, flame sensors, thermocouples, expansion vessels. When a customer describes a problem, the AI asks the right follow-up questions using proper terminology.

Gas leaks are treated as the highest-priority emergency. The AI immediately advises the caller to open windows, avoid using electrical switches or naked flames, leave the property, and call the National Gas Emergency Service on 0800 111 999. It then escalates the call to your mobile with full details.

Yes. For breakdowns, it captures the fault code, boiler details, and symptoms. For new installations, it asks about property size, current system type, fuel preference, and budget range. It adjusts its questions based on whether the customer is calling about a fix or a new boiler.

Absolutely. If you're OFTEC registered or LPG qualified, we train the AI to handle oil and LPG enquiries alongside mains gas. It understands the differences — oil tanks, LPG bottle changeovers, different flue requirements — and captures the relevant details for each fuel type.

CP12 landlord safety certificates are core work for gas engineers. The AI captures the number of properties, individual addresses, boiler types, last inspection dates, and any compliance deadlines. For portfolio landlords, it captures everything in a single call so you can schedule the work efficiently.

If you're an accredited installer for Worcester, Vaillant, Baxi, or other manufacturers, the AI captures warranty-relevant details — installation date, serial number, warranty length — and lets callers know you're manufacturer-approved. This is particularly valuable for warranty repair callbacks.

The Core plan includes 90 minutes per month. During the October–February peak, some gas engineers use more — especially if you're handling high volumes of breakdown calls. Additional time is just £0.25 per minute, and we'll alert you if you're approaching your limit.

Yes, and it treats every carbon monoxide call as a life-threatening emergency. If a caller mentions a CO alarm sounding, symptoms of CO poisoning (headaches, dizziness, nausea), or a yellow/orange flame instead of blue, the AI gives immediate safety instructions and escalates to your mobile.

Gas engineers work in confined spaces — airing cupboards, loft conversions, under boiler casings — where answering a phone mid-job isn't just inconvenient, it's potentially dangerous near live gas connections. Yet your phone calls are often genuinely urgent: suspected gas leaks, carbon monoxide alarms, boiler breakdowns in homes with elderly residents or young children. AI phone answering ensures every call is answered on the second ring by an AI that understands gas engineering — it knows the difference between a routine annual service and a customer reporting the smell of gas. Emergency calls are escalated to your mobile immediately. Routine enquiries — CP12 renewals, boiler quotes, radiator additions — are captured with full job details so you can quote from the notification. At £39 per month versus £25,000+ for a receptionist, one captured boiler installation at £2,500-£4,000 pays for over four years of the service.

Just drop us a message — routine business updates are free and included in your plan. If you've updated your boiler service pricing, added heat pump servicing, or changed your emergency hours, we'll update your ai phone answering within 24 hours at no extra charge. This covers the kind of day-to-day changes any gas engineer business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your gas engineer business.

Speed Receptionist processes customer call data solely for the purpose of capturing and delivering leads to your gas engineer business. Call recordings and transcripts are handled under strict UK GDPR compliance — callers are informed at the start of the call that it may be recorded for service and quality purposes. We operate as a data processor, meaning your business remains the data controller. All voice data and lead information is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' voice data or personal details for marketing. You can request deletion of any recordings or data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.