Lifting a Window Frame. Both Hands Full. Phone Ringing. Your AI Books the Survey.

The AI captures the total window count by room, door count and types, current window material and condition, preferred replacement material — uPVC, aluminium, or timber — colour preferences inside and out, glass specification requirements such as A-rated energy efficiency, obscure glass for bathrooms, toughened glass where required, and any specific features like tilt-and-turn mechanisms or child-safe restrictors. This detailed capture means your survey visit is efficient because you already know the scope and customer priorities.

Yes. Panel count, total opening width, material — aluminium is standard for bifolds, though uPVC options exist — colour including popular RAL finishes, opening configuration showing which panels fold and which direction, threshold type — standard, low, or flush for wheelchair access — and any structural considerations if removing a supporting wall. Bifold door orders typically range from £3,000 to £8,000 and require detailed specification, which the AI captures comprehensively.

Yes. The AI asks how many windows are affected, the approximate size of each, whether the frames are in good condition — hinges, handles, locks all functioning, no warping or discolouration — and the age of the existing windows. This determines whether a glass-only sealed unit replacement is viable at £80 to £150 per unit, or whether full window replacement is more cost-effective. This pre-qualification prevents wasted survey visits on jobs that are not viable.

The AI captures the broken window details — size, location, type — whether the property is currently secure, whether temporary boarding is in place, whether police have been informed for criminal damage, and whether the customer plans to claim on insurance. Emergency glazing calls are treated with appropriate urgency because an unsecured property is a safety and security risk. These calls also frequently lead to discussions about upgrading other windows while the installer is on site.

Yes. Builders constructing kitchen extensions, loft conversions, and home additions need windows and doors ordered to programme. The AI captures the window and door specification, lead time requirements, builder contact details, and any Building Regulations considerations like trickle vents and fire escape windows. Builder relationships are among the most valuable partnerships for a glazing company, providing 5 to 15 orders per year per active builder.

Yes. Composite front doors are a significant product category with extensive customisation options — door style from traditional to contemporary, colour from both sides, glass design, handle hardware, letterbox position, spy hole, chain, and security features including multi-point locking and Secured by Design specification. The AI captures these preferences and any matching requirements like side panels or top lights. Composite door orders typically range from £800 to £2,500.

A two-person glazing installation team physically cannot answer the phone during a window fit — one person holds the frame in position while the other fixes, levels, and seals. Missing calls during a whole-house replacement that takes 2 to 3 days means losing every enquiry that week. At £39/month, one rescued survey that converts to a £5,000 order pays for the AI for over ten years.

Yes. Heritage glazing requires specialist knowledge about timber sash windows, slim sealed units, heritage colours, and planning restrictions. The AI captures whether the property is listed or in a conservation area, the current window type, any planning conditions, and the customer requirements for appearance versus performance. Heritage window replacements are premium projects worth £5,000 to £30,000 for a typical property.

Double glazing installers spend the working day lifting heavy sealed units, routing drainage channels, fitting multi-point locking mechanisms, and adjusting friction stays — work that demands both hands and full concentration for safety. A dropped sealed unit costs £200 to £500 to replace and delays the entire schedule. Phone calls arrive from homeowners who have already committed to replacing their windows — they are comparing 2 to 3 installers and the first to answer wins the survey appointment. Your AI answers every call on the second ring, asks about the property type, number of windows and doors needing replacement, frame material preference — uPVC, aluminium, or timber — and captures whether any units have failed with condensation between the panes. At £39 per month, one captured survey that converts to a whole-house order at £5,000 to £12,000 covers the cost for years. The AI never puts a caller on hold while you wrestle a bay window frame into position.

Just drop us a message — routine business updates are free and included in your plan. If you've adjusted your window or door unit pricing, added aluminium or flush casement options, or changed your FENSA certification scope, we'll update your ai phone answering within 24 hours at no extra charge. This covers the kind of day-to-day changes any double glazing installer business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your double glazing installer business.

Speed Receptionist processes customer call data solely for the purpose of capturing and delivering leads to your double glazing installer business. Call recordings and transcripts are handled under strict UK GDPR compliance — callers are informed at the start of the call that it may be recorded for service and quality purposes. We operate as a data processor, meaning your business remains the data controller. All voice data and lead information is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' voice data or personal details for marketing. You can request deletion of any recordings or data at any time, and we will action it within 30 days. Our full privacy policy details our complete data handling practices, retention periods, and your rights under UK data protection law.