Lifting a Bay Frame. Both Hands Full. Phone Ringing. AI Texts Back. Survey Booked.

Window and door installation requires two people lifting heavy frames with precision — a standard double-glazed casement weighs 20 to 30kg and a bay window frame can exceed 40kg. Both installers need both hands and full concentration. Stopping mid-lift for a phone call risks dropping the frame, damaging the window, and potentially injuring the installers. Meanwhile, comparison shoppers call 3 to 4 glazing companies and book with whoever responds first. The text-back catches every caller during these physically demanding installation periods.

Window replacement customers are classic comparison shoppers — they get 3 to 4 quotes before deciding. Missing the initial call means you are never on the shortlist. A whole-house window replacement is worth £3,000 to £15,000, and the text-back ensures you are included in every comparison exercise. Given that glazing companies typically convert 30 to 40 percent of surveys into orders, even the rescued calls that do not convert contribute to your survey pipeline and industry presence.

Yes. Window replacement callers are actively collecting surveys and quotes, so they reply with useful detail: "10 windows and composite door, NR area" or "bifold doors for extension, 4 panel, anthracite grey." This gives you enough to assess the potential order value and prioritise your callback — a 10-window whole-house order at £6,000 to £12,000 gets called back before a single misted unit at £100.

Extremely. When you run spring or autumn promotional offers — free upgrades, percentage discounts, or cashback deals — call volumes spike. Your two-man team is on installations all day and the office may be overwhelmed. The text-back catches every promotional enquiry that cannot be answered live, ensuring your marketing investment generates maximum survey bookings rather than missed opportunities.

£29/month as an add-on. Unlimited text-backs included. One rescued whole-house window survey converting to a £5,000 to £15,000 order covers the cost for the lifetime of your subscription. The £299 setup fee is fully refundable within 30 days.

Double glazing installers carry heavy sealed units, operate on scaffolding at first-floor height, and use power tools that make phone use physically impossible throughout the working day. You miss 3 to 5 calls daily, each one from a homeowner ready to book a survey for an order worth £3,000 to £15,000. These callers have already compared options and are in the final decision stage — if unanswered, they book a survey with the next installer within minutes. The text-back catches every caller within 3 seconds, asking about their window requirements and preferred survey date. At £29 per month, one rescued whole-house order per quarter covers the annual cost entirely. During post-winter surge periods when failed sealed units and draughty frames drive urgent demand, the text-back rescues multiple high-value survey appointments per week.

Just drop us a message — routine business updates are free and included in your plan. If you've adjusted your window or door unit pricing, added aluminium or flush casement options, or changed your FENSA certification scope, we'll update your missed call text-back within 24 hours at no extra charge. This covers the kind of day-to-day changes any double glazing installer business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your double glazing installer business.

Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your double glazing installer business. We operate as a data processor under UK GDPR, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' data for marketing purposes. Your customers are informed their details are being collected for service purposes. You can request deletion of any data at any time, and we will action it within 30 days in accordance with UK GDPR requirements. Our full privacy policy is available on our website and details our complete data handling practices, retention periods, and your rights under UK data protection law.