Commissioning a Boiler. Phone Ringing. Missed It. AI Texted Back. Breakdown Lead Saved.

Heating engineers spend most of their day in situations where answering the phone is impossible — testing gas rates with a flue analyser, soldering pipework, working in confined loft spaces, or driving between jobs. Every missed call during a cold snap is a potential £80-£200 breakdown callout walking to a competitor. The text-back catches the customer in the 90-second window before they call someone else.

Yes. The automated text asks the caller to reply with their boiler make/model and postcode. Many customers reply immediately with exactly this information — giving you a preliminary diagnosis before your callback. A customer who texts "Worcester Greenstar, EA 227, no hot water, LS12" has given you everything you need to prepare the right parts.

The add-on is £29 per month on top of the Core plan at £39 per month. One rescued breakdown callout — worth £80 to £200 — covers the cost multiple times. During a cold snap, the text-back might rescue three or four breakdowns in a single day that you'd otherwise have lost entirely.

During winter peak season, boiler engineers receive more calls than they can physically answer — even with AI phone answering, simultaneous surges during cold weather can overwhelm any system. Missed call text-back ensures no caller falls through the cracks, sending an instant text that asks about their heating fault. For a family in a freezing house, this text provides immediate reassurance that someone is responding. At £29 per month during the three busiest months of the year alone, recovering just one boiler repair at £150-£400 per week more than justifies the annual cost.

Just drop us a message — routine business updates are free and included in your plan. If you've adjusted your annual boiler service pricing, added air-source heat pump installations, or changed your emergency breakdown hours, we'll update your missed call text-back within 24 hours at no extra charge. This covers the kind of day-to-day changes any boiler & heating engineer business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your boiler & heating engineer business.

Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your boiler & heating engineer business. We operate as a data processor under UK GDPR, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' data for marketing purposes. Your customers are informed their details are being collected for service purposes. You can request deletion of any data at any time, and we will action it within 30 days in accordance with UK GDPR requirements. Our full privacy policy is available on our website and details our complete data handling practices, retention periods, and your rights under UK data protection law.