On a Roof. Aligning a Dish. Phone Ringing. AI Texts Back. Job Booked.

Aerial installation is at-height work requiring total physical concentration — you are on a roof adjusting an aerial for optimal signal with a meter beeping alignment data, on a ladder routing coaxial cable along a wall with both hands occupied by the cable and clips, or in a confined loft space threading cable through insulation and between joists. Your phone is either in the van at ground level, in a pocket inaccessible beneath a safety harness, or simply out of reach in a loft space. Every missed call from a homeowner with no TV signal is a same-day installation at £80 to £350, and these callers are not patient comparison shoppers — they want their TV working today and will call the next installer immediately.

No-signal callers convert at 90 percent — the highest conversion rate in all home services — because losing television creates genuine immediate distress, particularly for elderly residents who rely on TV for companionship and connection. These callers are not researching or comparing; they are calling installers in sequence and booking the first one who answers. The text-back catches them within 3 seconds with a professional response that captures their symptoms and confirms a callback. This instant response holds the caller attention and prevents them from dialling the next installer on the Google results list.

Yes — and the replies provide excellent pre-diagnostic information. Typical replies include: "no signal on any channels since last night, storm was bad here, aerial looks bent on the chimney, BN area" or "just moved in, no aerial on the house, need Freeview, 2 TV points, can you come today?" or "65-inch Samsung, want it wall mounted above fireplace, plasterboard wall, cables hidden." These replies tell you whether it is a repair, new installation, or wall mounting — and whether you need aerial equipment, mounting brackets, or concealment materials — allowing efficient van loading and diary scheduling.

Critically useful. During a named storm, your phone rings constantly with homeowners reporting damaged aerials, lost signal, and safety hazards — while you are on a roof repairing the first call. The text-back catches every storm-surge caller within 3 seconds, captures the damage description, and holds the lead until you can callback from the next ground-level break. During a major storm, the text-back can capture 8 to 15 aerial repair leads in a single day — worth £600 to £3,000 in repair work — that would otherwise be lost entirely to competitors.

£29/month as an add-on. Unlimited text-backs included. One rescued TV wall mounting or aerial installation — worth £80 to £400 — covers the cost immediately. During storm season, the text-back can capture an entire week of repair bookings from calls missed while you are on the first roof of the morning. The £299 setup fee is fully refundable within 30 days.

Aerial installers are on rooftops and in lofts all day — two of the worst environments for answering phone calls. Missed call text-back catches every caller with a text asking about their aerial or satellite needs. At £29 per month, one recovered installation at £100-£300 covers the cost for months. For a trade where you're genuinely unreachable during working hours, this is a practical necessity.

Just drop us a message — routine business updates are free and included in your plan. If you've adjusted your aerial installation pricing, added multi-room HDMI distribution or CCTV installations, or changed your weekend availability, we'll update your missed call text-back within 24 hours at no extra charge. This covers the kind of day-to-day changes any aerial & satellite installer business makes: adjusting prices, tweaking your service list, updating opening hours, or changing your service area. We want your AI to always give your customers accurate, up-to-date information about your aerial & satellite installer business.

Speed Receptionist processes customer enquiry data solely for the purpose of capturing and delivering leads to your aerial & satellite installer business. We operate as a data processor under UK GDPR, meaning your business remains the data controller. All data is processed and stored within the United Kingdom, encrypted in transit and at rest, and retained only for as long as needed to deliver the service. We never sell, share, or use your customers' data for marketing purposes. Your customers are informed their details are being collected for service purposes. You can request deletion of any data at any time, and we will action it within 30 days in accordance with UK GDPR requirements. Our full privacy policy is available on our website and details our complete data handling practices, retention periods, and your rights under UK data protection law.