Boiler Queries at 10pm? Your Chat Bot Converts Them Into Bookings.
Homeowners research boiler replacements in the evening. Landlords compare Gas Safe engineers at weekends. Your AI chat bot is there when they are — answering questions, building trust, and capturing their details.
Try the AI receptionist yourself — it's a live demo
See It In Action
Here's how Speed Receptionist handles a real enquiry from start to finish.
A homeowner in Hull lands on your website after their boiler broke down earlier today. They've had a temporary fix but need a new boiler. They ask: "We've got a 15-year-old Worcester combi — is it worth repairing or should we replace it?"
The AI explains that a 15-year-old boiler is approaching end-of-life, parts availability can become an issue, and modern boilers are significantly more efficient — potentially saving hundreds per year on gas bills. It asks about the property size, number of bathrooms, and their hot water demand to guide the boiler type recommendation.
Full replacement lead: 3-bed semi, 1 bathroom plus en-suite, current Worcester 28CDi, 15 years old, customer wants a combi replacement with a 10-year warranty. Budget expectation noted. Address captured. You call them at 8am and book the survey.
A portfolio landlord chats asking about annual CP12 pricing for 8 rental properties across Stockton. The AI captures each property's boiler type, last service date, and whether any have had previous issues. Eight CP12s booked from a single chat conversation.
Why UK Gas Engineers Use AI Website Chat
Boiler Knowledge Built In
The AI understands combi vs system vs regular boilers, can discuss popular brands like Worcester, Vaillant, and Baxi, and knows that modern condensing boilers need adequate condensate drainage. Visitors get real answers about boiler replacement.
Captures Installation Leads
New boiler installations are your highest-value jobs. The chat bot asks about property size, current system type, hot water demand, and budget — giving you everything you need to prepare a competitive quote.
Landlord CP12 Contracts
Landlords browsing for Gas Safe engineers want to know your pricing, availability, and whether you can handle multiple properties. The chat bot captures the full portfolio details in one conversation.
Gas Safe Credentials Front and Centre
When visitors ask "Are you Gas Safe registered?" the chat bot confirms your registration and explains what it means — legal authorisation to work on gas appliances. This builds trust instantly.
Seasonal Conversion
Boiler breakdown season drives massive website traffic. While your phone is ringing non-stop, your chat bot handles the online enquiries simultaneously — two channels capturing leads in parallel.
Energy Efficiency Conversations
More and more visitors ask about energy efficiency, heat pump alternatives, and smart heating controls. Your chat bot handles these conversations with up-to-date knowledge of current options.
Included in Core Plan
Included in Core (£89/mo)
AI Phone Answering and Website Chat included in the £89/month Core plan.
See Full PricingUp and Running in 3 Steps
We handle everything — you just tell us about your business.
Tell Us About Your Business
Your trade, your services, your service area, and how you want enquiries handled. That's all we need from you.
We Set Everything Up
We train the AI with your trade terminology, configure your phone routing, install your chat widget, and connect every channel. Done-for-you — zero technical knowledge needed.
You Focus on the Work
Every enquiry answered instantly. Every lead captured. Every emergency escalated. You carry on doing what you do best — we handle the rest.
Frequently Asked Questions
Can the chat bot recommend a specific boiler brand?
If you want it to, yes. We can train the AI to recommend brands you're accredited with — Worcester, Vaillant, Baxi, Ideal, etc. Or we can have it explain the options and let the customer decide with your guidance during the survey. You choose the approach that fits your business.
Does the chat bot know about the Boiler Upgrade Scheme?
Yes. If a visitor asks about grants for heat pumps or boiler replacements, the AI provides general information about the Boiler Upgrade Scheme and captures their details so you can discuss eligibility in detail.
What if someone reports a gas emergency through chat?
The AI immediately advises them to call the National Gas Emergency Service on 0800 111 999, open windows, avoid using switches, and leave the property. It then directs them to call your emergency phone line. Gas emergencies should never be handled via text chat.
Can the chat bot handle enquiries about oil and LPG boilers?
If oil and LPG are part of your service range, we train the AI accordingly. It understands the differences between fuel types and asks relevant questions — oil tank location, LPG supply type, fuel consumption patterns.
Does it capture enough detail for me to quote a boiler installation?
The AI captures property size, current boiler type and age, number of bathrooms, hot water demand, flue type, and customer preferences. Most gas engineers find this is enough to prepare a rough estimate before the site survey.
Can the chat bot handle warranty and service plan questions?
Yes. If you offer service plans or extended warranties, the AI explains the options and captures the customer's interest. Service plan upsells during a chat conversation are a natural and effective way to increase recurring revenue.
How does the chat bot handle central heating system questions?
Beyond boilers, the AI handles questions about radiators, thermostatic valves, smart thermostats, powerflushes, and system upgrades. It's trained with your full service range, not just boiler swaps.
Is the chat widget included in the Core plan or is it extra?
Included. Unlimited AI Website Chat comes with the £89/month Core plan at no additional cost. It works alongside your AI Phone Answering to cover both your website and your phone line.
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