Lockout Calls at 2am? Your AI Never Sleeps.
Nine out of ten locksmith calls are emergencies. The caller is standing outside their own front door, freezing, stressed, and calling down the list. Your AI picks up on the second ring, every single time.
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See It In Action
Here's how Speed Receptionist handles a real enquiry from start to finish.
A nurse in Brighton has just finished a 12-hour shift and her front door key has snapped in the lock. It's a euro cylinder on a UPVC door. She's exhausted, it's cold, and she needs in. Your AI answers immediately in your business name, tells her help is on the way, and captures the lock type, door material, and exact address.
Emergency escalated to your mobile instantly: snapped key in euro cylinder, UPVC composite door, ground floor flat, nurse needs access urgently. You roll out of bed knowing exactly what tools you need — extraction set and a replacement anti-snap cylinder.
A property manager in Bournemouth calls about upgrading all the locks on a 12-flat apartment block to insurance-approved BS3621 deadlocks. They need a master key suite so the management company retains override access. The AI captures the number of doors, current lock types, and the master key requirement.
A homeowner in Plymouth calls after seeing the news about local burglaries. They want all their door and window locks assessed and upgraded. The AI asks about door types (timber, UPVC, composite), number of entry points, and whether they need an insurance-approved specification.
Why UK Locksmiths Use AI Phone Answering
Catches Every After-Hours Call
Lockout calls come at 11pm, 2am, 5am. They come on Christmas Day and during thunderstorms. Your AI answers every one of them in your business name, captures the situation, and gets you moving.
Understands Lock Types
The AI knows a euro cylinder from a mortice deadlock, a multipoint mechanism from a night latch. When a caller describes their lock situation, the AI asks the right questions — door material, lock type, whether the key has snapped or they've lost it entirely.
Post-Break-In Calls Handled Sensitively
Someone calling after a burglary is shaken and vulnerable. The AI handles these calls with the right tone — calm, reassuring, practical. It asks whether the police have been called and captures the crime reference number for insurance purposes.
Arrival Expectations Set
The AI tells the caller you'll be in touch shortly, asks whether they're in a safe location while they wait, and captures their exact position if they're outside the property. This reduces follow-up calls and keeps the customer calm.
Service Area Checked Instantly
Your AI knows your coverage area. If a caller is outside your patch, it lets them know politely. If they're on the boundary, it captures the details and lets you make the call on whether to take the job.
Sub-3-Second Answer Time
By the time the second ring finishes, your AI is already talking to the caller. That speed is the difference between winning and losing every single lockout job.
Included in Core Plan
Included in Core (£89/mo)
AI Phone Answering and Website Chat included in the £89/month Core plan.
See Full PricingUp and Running in 3 Steps
We handle everything — you just tell us about your business.
Tell Us About Your Business
Your trade, your services, your service area, and how you want enquiries handled. That's all we need from you.
We Set Everything Up
We train the AI with your trade terminology, configure your phone routing, install your chat widget, and connect every channel. Done-for-you — zero technical knowledge needed.
You Focus on the Work
Every enquiry answered instantly. Every lead captured. Every emergency escalated. You carry on doing what you do best — we handle the rest.
Frequently Asked Questions
How fast does the AI answer lockout calls?
Under 3 seconds. The AI picks up before the second ring finishes. For locksmith work, this is critical — a customer locked out at midnight is calling multiple locksmiths simultaneously. The first to answer wins the job, every time.
What information does the AI capture during a lockout call?
The AI captures: lock type (euro cylinder, mortice, multipoint, night latch), door material (UPVC, composite, timber), whether the key is lost, snapped, or the lock has failed, the exact address, the caller's phone number, and whether there are any vulnerability factors (children locked inside, elderly person, cold weather).
Can it handle calls after a burglary?
Yes, and these calls require particular care. The AI asks whether the police have been contacted, captures any crime reference number, and notes the properties security needs. It treats post-break-in calls as priority emergencies because the customer needs their home secured immediately.
Does the AI check whether callers are within my service area?
Yes. We programme your coverage area into the AI. It checks the caller's location against your patch and responds accordingly. No more driving 40 miles for a lockout only to find you've crossed into another locksmith's territory.
I offer commercial locksmithing as well — access control, master key suites. Can the AI handle those enquiries?
Absolutely. The AI adjusts its questions for commercial work — number of doors, existing lock types, master key requirements, insurance specifications, BS3621 compliance. It captures the project scope so you can prepare a detailed quote.
Will the AI mention my MLA membership and DBS check?
Yes. If you're a Master Locksmiths Association member and DBS checked, the AI mentions this when customers ask about credentials. For emergency lockouts, this builds trust instantly — especially important when someone is letting you into their home at 2am.
Can the AI handle auto lockout calls?
If you offer vehicle locksmith services, we train the AI to handle car lockout calls. It captures the vehicle make, model, year, and location, and notes whether the keys are locked inside or lost entirely.
What happens if I'm already on a job when the emergency comes through?
The AI captures the details and sends you the full lead notification. You can then call the customer between jobs, give them an ETA, or let them know it'll be a short wait. The key thing is they've spoken to someone from your business immediately instead of going to a competitor.
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