Smashed Window at 3am? Your AI Answers Before the Glass Hits the Floor.
Emergency boarding calls don't come at convenient times. They come after break-ins at midnight, after storms at dawn, and after accidents on Saturday afternoons. Your AI catches every single one.
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See It In Action
Here's how Speed Receptionist handles a real enquiry from start to finish.
A shop owner in Lancaster rings after the police have called them about a smashed front window. The premises is unsecured with stock visible from the street. Your AI answers immediately, asks about the glass type (toughened, laminated), the opening size, and whether the police have provided a crime reference number. It escalates to your mobile as an emergency boarding job.
Emergency boarding escalated: retail shopfront, toughened glass, approximately 2.4m x 1.8m, premises unsecured, police crime reference captured, owner can meet you on site. You load the van with boarding materials and head out.
A homeowner in Hereford calls about three misted sealed units in their conservatory. The double glazing is about 15 years old and the seals have failed. The AI asks about frame type (uPVC), unit sizes, gas fill (argon), and whether the frames themselves are still in good condition — because if the frames are fine, it's probably a sealed unit replacement rather than full window replacement.
An architect in Worcester calls about a glass balustrade specification for a new-build balcony. They need structural calculations, toughened or laminated options, and compliance with Building Regulations Part K. The AI captures the project details, balcony dimensions, and the architect's firm details.
Why UK Glaziers Use AI Phone Answering
Emergency Boarding Around the Clock
Break-ins, storms, accidents — emergency boarding calls come at all hours. Your AI answers every one, captures the glass type and opening size, and gets you moving. While other glaziers sleep through the ringtone, you're already heading to site.
Knows Glass Types Inside Out
Toughened, laminated, Georgian bar, leaded lights, Low-E coated sealed units, structural glass, secondary glazing — the AI understands the specifications and asks the right questions. It doesn't just capture "broken window" — it captures the glass type, unit dimensions, and frame material.
Misted Unit Enquiries Captured Efficiently
Failed sealed units are one of the highest-volume call types for glaziers. The AI asks about the number of affected units, frame type, gas fill, glass type, and approximate ages — so you can quote accurately before visiting.
Commercial and Residential
Whether the call is about a domestic patio door, a commercial shopfront, or a structural glass installation in a restaurant, the AI adjusts its questions for the scale and specification of the work.
FENSA Certification Highlighted
If you're FENSA registered, the AI tells customers that your window installations come with FENSA certification for Building Regulations compliance — a significant competitive advantage over unregistered installers.
Insurance and Crime References Captured
For break-in and storm damage calls, the AI asks about insurance claims and crime reference numbers. Having this information ready when you arrive saves time and helps the customer process their claim faster.
Included in Core Plan
Included in Core (£89/mo)
AI Phone Answering and Website Chat included in the £89/month Core plan.
See Full PricingUp and Running in 3 Steps
We handle everything — you just tell us about your business.
Tell Us About Your Business
Your trade, your services, your service area, and how you want enquiries handled. That's all we need from you.
We Set Everything Up
We train the AI with your trade terminology, configure your phone routing, install your chat widget, and connect every channel. Done-for-you — zero technical knowledge needed.
You Focus on the Work
Every enquiry answered instantly. Every lead captured. Every emergency escalated. You carry on doing what you do best — we handle the rest.
Frequently Asked Questions
How does the AI handle an emergency boarding call at 2am?
It answers immediately — under 3 seconds. It captures the situation (break-in, storm, accident), the glass type, the opening dimensions, whether the premises is secured, and any crime reference numbers. It then escalates to your mobile as a priority emergency. You get all the details you need to load the right materials and head to site.
Does the AI understand the difference between toughened and laminated glass?
Yes. It knows that toughened glass shatters into small cubes while laminated holds together, that safety glass is required in certain locations under Building Regs, and that glass balustrades typically require laminated for safety. When a customer describes a glass failure, the AI can identify whether it's likely toughened or laminated based on how it broke.
Can it handle sealed unit replacement enquiries?
Yes, and these are a significant part of most glaziers' workload. The AI asks about the number of failed units, their sizes, the frame material and condition, whether they're argon-filled, and the glass specification (Low-E, solar control). It captures enough for you to prepare a quote before visiting.
Does it mention my FENSA registration?
Yes. If you're FENSA registered, the AI explains that your installations come with FENSA certification, meaning the work is automatically notified to Building Control. This is a major selling point, especially for customers comparing you against installers who can't self-certify.
I do specialist glass work — structural glazing, glass floors, shower screens. Can the AI handle those enquiries?
Absolutely. We train the AI with your full service range. For structural glazing, it asks about load requirements and specification. For shower screens, it captures measurements and frame preferences. Each type of work gets questions tailored to its specific requirements.
What about emergency calls during storms when multiple windows are damaged?
The AI handles storm damage calls with urgency, capturing each damaged window or door individually. If a customer has multiple windows affected, the AI records each one — location, size, glass type, frame condition — so you arrive with the right materials for every pane.
Can the AI quote for glass?
No, and deliberately so. Glass prices vary enormously depending on type, size, specification, and frame compatibility. The AI captures all the specification details and lets you provide an accurate quote. Giving inaccurate prices over the phone would cost you trust and potentially lose the job.
Does it handle calls about conservatory glass?
Yes. Conservatory roof panels, polycarbonate-to-glass conversions, failed side units — the AI captures the conservatory type, panel sizes, current roof material, and the specific issue. Conservatory work has its own quirks and the AI asks the right questions.
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