Boiler Breakdowns Don't Wait. Neither Does Your AI Receptionist.
When your phone rings with another F28 fault code or a landlord chasing CP12s, your AI picks up instantly — speaking Gas Safe, not call-centre script.
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See It In Action
Here's how Speed Receptionist handles a real enquiry from start to finish.
A family in Liverpool wakes up to the smell of gas in their kitchen. They're panicking. Your AI answers immediately, stays calm, and gives clear instructions: don't touch any switches, open all the windows, get everyone out of the house, and call the National Gas Emergency line on 0800 111 999. While they're doing that, the AI escalates directly to your mobile.
You pick up the escalation within 15 seconds. The AI has already captured the address, the fact it's a mains gas smell strongest near the cooker, and that there are two young children in the property. You're out the door in minutes.
A landlord in Darlington rings about CP12 certificates for a portfolio of six rental properties. The current ones expire across the next two months. Your AI captures each property address, last inspection dates, boiler makes and models, and tenant contact details for access arrangements.
A homeowner in Wakefield calls saying their Vaillant boiler is showing an F75 fault code and there's no hot water. The AI asks about boiler age, whether it's had this fault before, and whether the pressure gauge is reading low. All captured and sent to you before you've finished your current job.
Why UK Gas Engineers Use AI Phone Answering
Built Around Gas Safe Requirements
Your AI knows that gas work is legally regulated. It references your Gas Safe registration number when customers ask, understands CP12 landlord certificate requirements, and knows the difference between a natural gas installation and an LPG system.
Gas Emergency Protocol Built In
When a caller reports a gas smell or a carbon monoxide alarm sounding, the AI doesn't just capture the lead — it gives life-saving advice first. Open windows, don't use switches, evacuate, call 0800 111 999. Then it gets you on the phone.
Captures Fault Codes and Boiler Details
The AI asks for boiler make, model, and any error codes displayed. Whether it's an F28 on a Vaillant, an EA on a Worcester, or an E119 on a Baxi, you get the details before you arrive on site.
Landlord Portfolio Management
Landlords with multiple properties are high-value, repeat customers. The AI handles multi-property CP12 enquiries efficiently — capturing each address, boiler details, and inspection deadlines in a single call.
Handles the Winter Rush
When temperatures drop and your phone explodes with boiler breakdown calls, the AI handles every single one. No engaged tones, no voicemail, no lost leads during your busiest and most profitable season.
Knows Your Manufacturer Specialisms
Worcester accredited? Vaillant Advance? The AI tells callers you're manufacturer-approved and captures warranty-relevant details like installation date and serial number.
Included in Core Plan
Included in Core (£89/mo)
AI Phone Answering and Website Chat included in the £89/month Core plan.
See Full PricingUp and Running in 3 Steps
We handle everything — you just tell us about your business.
Tell Us About Your Business
Your trade, your services, your service area, and how you want enquiries handled. That's all we need from you.
We Set Everything Up
We train the AI with your trade terminology, configure your phone routing, install your chat widget, and connect every channel. Done-for-you — zero technical knowledge needed.
You Focus on the Work
Every enquiry answered instantly. Every lead captured. Every emergency escalated. You carry on doing what you do best — we handle the rest.
Frequently Asked Questions
Does the AI really understand gas engineering terminology?
Yes. It's trained with the vocabulary you use every day — flue types, combustion analysis, gas rates, condensate traps, heat exchangers, diverter valves, PCBs, flame sensors, thermocouples, expansion vessels. When a customer describes a problem, the AI asks the right follow-up questions using proper terminology.
How does it handle calls about gas leaks?
Gas leaks are treated as the highest-priority emergency. The AI immediately advises the caller to open windows, avoid using electrical switches or naked flames, leave the property, and call the National Gas Emergency Service on 0800 111 999. It then escalates the call to your mobile with full details.
Can it handle both boiler repair and installation enquiries?
Yes. For breakdowns, it captures the fault code, boiler details, and symptoms. For new installations, it asks about property size, current system type, fuel preference, and budget range. It adjusts its questions based on whether the customer is calling about a fix or a new boiler.
I do oil boilers and LPG as well — can the AI handle those?
Absolutely. If you're OFTEC registered or LPG qualified, we train the AI to handle oil and LPG enquiries alongside mains gas. It understands the differences — oil tanks, LPG bottle changeovers, different flue requirements — and captures the relevant details for each fuel type.
Does it handle landlord gas safety certificate requests properly?
CP12 landlord safety certificates are core work for gas engineers. The AI captures the number of properties, individual addresses, boiler types, last inspection dates, and any compliance deadlines. For portfolio landlords, it captures everything in a single call so you can schedule the work efficiently.
What about manufacturer warranty referrals?
If you're an accredited installer for Worcester, Vaillant, Baxi, or other manufacturers, the AI captures warranty-relevant details — installation date, serial number, warranty length — and lets callers know you're manufacturer-approved. This is particularly valuable for warranty repair callbacks.
How much talk time do I get during the winter peak?
The Core plan includes 300 minutes per month. During the October–February peak, some gas engineers use more — especially if you're handling high volumes of breakdown calls. Additional time is available at a fair rate, and we'll alert you if you're approaching your limit.
Can the AI handle calls about carbon monoxide?
Yes, and it treats every carbon monoxide call as a life-threatening emergency. If a caller mentions a CO alarm sounding, symptoms of CO poisoning (headaches, dizziness, nausea), or a yellow/orange flame instead of blue, the AI gives immediate safety instructions and escalates to your mobile.
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