Alarm Fault at 5am? CCTV Down After a Break-In? Your AI Handles It.
Security is a 24-hour trade. Alarm faults, CCTV system failures, and post-break-in calls don't wait for 9am. Your AI receptionist answers every security call — day or night — with the technical knowledge to capture the right details.
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See It In Action
Here's how Speed Receptionist handles a real enquiry from start to finish.
A business owner in Falkirk calls because their intruder alarm has been sounding for over an hour and they can't silence it. Neighbours are threatening to call the council. The alarm panel is showing Zone 4 fault but the keyholder doesn't know what Zone 4 covers. Your AI asks about the panel type (Texecom Premier Elite), the zone description, and whether there are any obvious triggers like an open door or a faulty sensor.
Alarm fault escalated: Texecom Premier Elite, Zone 4 in alarm, no obvious trigger, keyholder on site. Possibly a faulty PIR sensor or a spider triggering the detector. You talk them through silencing the panel via the engineer code and schedule a morning visit to replace the sensor.
A homeowner in Perth calls after a break-in two days ago. The police have been, the insurance claim is underway, and now they want a full security package — intruder alarm, CCTV cameras covering front and rear, and smart locks on all doors. The AI captures the property layout, number of access points, any existing security, and the urgency level.
A school headteacher in Stirling calls about upgrading their access control system from key fobs to biometric readers. They have 6 controlled doors, 45 staff, and want an audit trail of who enters and exits during and after school hours. The AI captures the requirements, current system details, and the school's budget cycle timeline.
Why UK Alarm & Security Installers Use AI Phone Answering
24/7 Security Response
Alarm faults and CCTV failures don't happen during office hours. They happen at 3am, on bank holidays, and during storms. Your AI answers every call with immediate technical awareness, capturing panel types, fault codes, and zone information.
Post-Break-In Calls Handled with Care
Someone calling after a burglary is upset and vulnerable. The AI responds with the right balance of empathy and practicality — capturing the urgency, current security gaps, and what the customer needs to feel safe again. These calls often convert into full security system installations.
Technical Fault Details Captured
Panel type (Texecom, HKC, Ajax, Pyronix), zone in fault, error messages, sensor types, and whether the system is monitored or bell-only. You receive the technical details that let you diagnose the likely issue before leaving your workshop.
Commercial and Domestic
From a home burglar alarm to a multi-site commercial CCTV network with NVR recording, the AI adjusts. For commercial, it captures site count, camera requirements, recording retention, and remote viewing needs. For domestic, it focuses on coverage, aesthetics, and budget.
NSI/SSAIB Accreditation Highlighted
If you're NSI Gold, NSI Silver, or SSAIB approved, the AI mentions your accreditation when customers ask about insurance compliance. Many insurers require NSI/SSAIB-approved installations for their alarm discount — your accreditation is a major selling point.
Maintenance Contract Enquiries
Existing alarm and CCTV systems need annual servicing. The AI captures system type, last service date, number of devices, and any current issues — everything you need to prepare a maintenance proposal.
Included in Core Plan
Included in Core (£89/mo)
AI Phone Answering and Website Chat included in the £89/month Core plan.
See Full PricingUp and Running in 3 Steps
We handle everything — you just tell us about your business.
Tell Us About Your Business
Your trade, your services, your service area, and how you want enquiries handled. That's all we need from you.
We Set Everything Up
We train the AI with your trade terminology, configure your phone routing, install your chat widget, and connect every channel. Done-for-you — zero technical knowledge needed.
You Focus on the Work
Every enquiry answered instantly. Every lead captured. Every emergency escalated. You carry on doing what you do best — we handle the rest.
Frequently Asked Questions
Does the AI understand alarm panel types and fault codes?
Yes. It's trained with the major brands — Texecom, HKC, Ajax, Pyronix, Honeywell, Risco, Visonic. When a caller reads a fault from their panel, the AI captures the panel type, zone number, fault description, and any error messages. This lets you diagnose the likely issue before visiting site.
How does the AI handle calls after a break-in?
With appropriate sensitivity and urgency. It captures whether the police have been called, the crime reference number, what was damaged, and what security the customer wants to install. Post-break-in calls are flagged as high-priority because the customer needs their property secured as soon as possible.
Can it handle CCTV system enquiries — both new installation and faults?
Yes. For new installations, the AI captures the number of cameras needed, coverage areas, recording requirements, and whether remote viewing is wanted. For faults, it asks about the NVR/DVR model, which cameras are affected, and the symptoms — no picture, poor quality, recording failure.
Does the AI know about access control systems?
Yes. For access control enquiries — key fobs, proximity cards, biometric readers, intercoms — the AI captures the number of controlled doors, user count, integration requirements, and audit trail needs. These are often complex projects and the AI asks the right scoping questions.
Will it mention my NSI Gold accreditation?
Yes. NSI Gold, NSI Silver, and SSAIB approval are significant differentiators in the security industry. The AI mentions your accreditation when customers ask about insurance compliance, police response availability, and installation quality assurance. Many insurance companies specifically require NSI or SSAIB-approved installations.
Can the AI handle smart home security enquiries?
If you install smart security systems — Ajax, Ring professional, cloud-based monitoring — the AI handles these enquiries with the relevant terminology. It asks about internet connectivity, smartphone requirements, and integration with other smart home devices.
I offer monitoring services — does the AI capture those leads?
Yes. For monitoring enquiries, the AI explains the general concept of professional monitoring (ARCs, police URN numbers, Grade 2 requirements) and captures the customer's current system, budget for monitoring, and whether they want police response or audio verification.
What about fire alarm enquiries?
If fire alarm installation and maintenance is part of your service range, the AI captures the building type, occupancy, current fire detection system, and any compliance requirements (BS 5839, HMO regulations). Fire safety work has specific regulatory requirements and the AI captures the details you need to assess the job.
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