Broken Window. Found You on Facebook. Messaged. AI Sent Help in 3 Seconds.

When someone messages your Facebook business page about a glazing issue — a smashed window, a misted sealed unit, a new conservatory quote, or a shopfront repair — the AI reads the message, understands the glazing context, and sends a professional reply within seconds. For emergency glass breakages, the AI responds with immediate practical advice about safety and asks specification questions: the approximate size of the glass panel, whether it's single or double glazed, toughened or laminated, and the frame material. For non-emergency enquiries like misted double glazing or window upgrades, the AI asks about the number of units affected, the glass type, and the property age. Every conversation generates a lead notification with the customer's name, their glazing requirement, any photos they've sent, and their location. Your Facebook page badge updates to "Typically replies instantly," which is critical for emergency glazing because a homeowner with a broken window needs to feel that help is coming quickly. The AI runs on your existing Facebook page with no changes needed.

When a window breaks — whether it's a football through the patio door, a break-in, or a storm casualty — the homeowner often grabs their phone and searches for a local glazier while simultaneously dealing with the mess. Facebook pages appear prominently in mobile search results, and many people instinctively tap "Message" rather than "Call" because messaging feels faster and less demanding when they're stressed and multitasking. They can send a message and a photo in ten seconds, then go back to sweeping up glass or boarding the opening with cardboard. The Messenger approach also allows them to include photos — which convey the damage more effectively than a phone description — and creates a written record of the conversation. For emergency glazing, the AI's instant response is transformative: the homeowner knows within seconds that a glazier is aware of their situation and will respond. The conversion rate for emergency glazing leads that receive a reply within 60 seconds is dramatically higher than for those left to voicemail or unanswered Messenger queues. The AI ensures your business captures these emergency leads every time.

Customers regularly send photos through Facebook Messenger when reporting glazing damage, and the AI handles these effectively. A photo of a smashed patio door panel, a misted sealed unit with condensation trapped between the panes, a cracked conservatory roof panel, or a broken shopfront window gives you visual context that no written description can match. The AI acknowledges the photos, references what the customer has described, and asks relevant specification questions: the approximate height and width of the glass panel, whether the glass was toughened or laminated, whether the frame is uPVC, aluminium, or timber, and whether a double glazed or triple glazed sealed unit is needed. These photos and the AI's captured specifications become part of the lead notification you receive. This means you can assess the job before calling back — estimating the glass type, checking stock availability for common unit sizes, and preparing a quote. For a glazier, this visual pre-qualification over Messenger is uniquely valuable because glass specifications directly determine pricing and whether you can attend same-day with stock.

Yes — the AI works for every type of business in the glazing industry. Whether you're a sole trader glazier, a double glazing company, an emergency boarding and glazing service, a window fitting company, a conservatory glass specialist, a commercial glazing contractor, a shopfront glass installer, a stained glass restorer, or a full-service glass and glazing firm, the AI handles Messenger enquiries relevant to your services. The AI adapts its responses to your business type: an emergency glazier will see the AI prioritising urgency and safety advice, while a window installation company will see the AI asking about window styles, materials, and project scope. Whether customers find your Facebook page searching for a glazier, a glass fitter, a window company, a window installer, a double glazing company, an emergency glass repair service, a window replacement firm, or a glass specialist, the AI represents your business accurately and captures enquiries across all your services.

The Messenger automation is £29 per month as an add-on to the Speed Receptionist Core plan at £89 per month. Unlimited messages are included with no per-conversation charges. There's a one-time setup fee of £299, fully refundable within 30 days. For a glazing business, the value is immediately clear. An emergency glass replacement for a smashed window or patio door panel is worth £80 to £250. A sealed unit replacement for a misted double glazed window is £60 to £150 per unit, and most properties need multiple units replaced. A set of new double glazed windows for a house is £3,000 to £8,000. A conservatory glass replacement is £500 to £2,000. Shopfront glazing is £200 to £1,000 or more. If the Messenger AI captures just one additional emergency glazing job per month that would have been lost to a slow response, the annual return far exceeds the £348 annual cost. For emergency glaziers who appear in Facebook search results, the AI is the difference between capturing the lead instantly and losing it to the next glazier who responds faster.

Yes — for messages about freshly broken glass, the AI includes practical safety guidance as part of its immediate response. It advises the customer to keep children and pets away from the area, to wear gloves or use thick newspaper when handling glass fragments, and to tape cardboard or a plastic sheet over the opening to prevent further injury and weather ingress. This safety-first approach serves multiple purposes. It demonstrates genuine care for the customer's wellbeing, which builds trust. It provides immediately useful information that the customer appreciates in a stressful moment. And it positions your business as responsible and professional from the very first interaction. The safety advice is combined with lead capture: the AI asks for the glass dimensions, the unit type, and the customer's postcode while simultaneously offering practical help. This combination of care and competence is what converts a panicking homeowner into a loyal customer — and it happens within seconds of their Messenger message landing.

Not every glazing enquiry is an emergency. Misted sealed units — where condensation forms between the panes of a double glazed window because the seal has failed — are one of the most common non-urgent enquiries glaziers receive on Facebook. The AI handles these consultatively: asking how many windows are affected, which rooms they're in, the approximate age of the windows, and whether the frames are in good condition or also need attention. This information helps you assess whether the customer needs sealed unit replacements within existing frames or whether a full window replacement would be more cost-effective. The AI also handles window upgrade enquiries, conservatory glass replacements, glass balustrade quotes, and secondary glazing requests with appropriate specification questions. For each enquiry type, the AI captures enough detail for you to follow up with an informed response — saving time for both you and the customer.

Emergency glazing calls cluster around times when people are at home using their property: evenings, weekends, and school holidays. A patio door smashed by a football at 4pm on a Saturday, a bedroom window broken by a storm at 11pm, or a burglary that shatters the front door glass panel at 3am — these emergencies generate immediate Facebook messages from homeowners who need help now. The AI responds within seconds at any hour, providing safety advice, capturing the glass specifications (panel size, glass type, frame material), and requesting the customer's postcode and phone number for immediate follow-up. For a broken window at night, the AI mentions temporary boarding as an immediate measure and offers to arrange a glass replacement the following day if a permanent fix isn't possible overnight. This reassurance is crucial — a homeowner with a gaping hole in their window at midnight needs to know that a professional is aware of their situation. The AI provides that certainty, captures the lead, and prevents the customer from messaging every glazier on Facebook until they find one who responds.

Yes, and this combination gives glazing businesses the most complete emergency lead capture available. Emergency glazing customers choose their contact method based on the moment: some prefer to call because they want to hear a reassuring voice and get an ETA immediately. Others prefer Messenger because they can send a photo of the damage, describe the situation in text, and continue dealing with the practical aftermath. With both systems active, you capture leads from both channels at any hour. The phone AI speaks to callers who prefer voice, gathers their glass requirements and location, and sends you a lead notification. The Messenger AI handles Facebook messages simultaneously — responding to typed enquiries and photo messages with the same speed. Between the two, virtually no emergency glazing lead can be missed. The phone AI is included in the Core plan at £89 per month, and Messenger adds £29 per month. A single emergency patio door replacement — worth £150 to £250 — covers the combined monthly cost. Across a busy month, the systems may rescue multiple leads that would otherwise have been lost.

Most glazing businesses are live within 48 hours. The setup connects your existing Facebook business page to the AI — we handle the technical integration. During a brief onboarding conversation, we learn about your glazing business: the services you offer (emergency glazing, sealed unit replacement, double glazing installation, conservatory glass, shopfront glazing, boarding), whether you carry stock for common unit sizes, the areas you cover, and whether you offer 24-hour emergency callouts. The AI is configured to respond appropriately to both emergency and non-emergency glazing enquiries using correct glass specification terminology. We test the system before going live by sending simulated messages to verify the AI's responses are accurate and professional. Your total time commitment is about fifteen minutes. Once active, every Messenger message — whether a panicking homeowner at midnight or a deliberate sealed unit enquiry on a Tuesday afternoon — gets an instant, professional response.